Seismic · 1 day ago
RVP, Customer Success
United States
Full-time
Remote
Director/Executive
6+ years expSeismic is the global leader in AI-powered enablement, and they are seeking an RVP, Customer Success to lead a team focused on driving product adoption and client retention. The role involves coaching Customer Success Managers, building relationships with senior stakeholders, and managing contract renewals to ensure customer success on the Seismic platform.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareMarketing AutomationSales AutomationSales EnablementSoftware
Responsibilities
Leading, coaching, and growing a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs
Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates
Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution
Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively
Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales
Partnering with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Core Services sector
Successful candidates will be excited about coaching and upskilling a team while working in an agile, fast-paced environment. You know how to navigate organizations and can build cross-functional relationships to support CSMs and customers. You will be comfortable engaging and developing trusted advisor relationships with VP and C-level executives engaged in customers’ Sales Enablement strategies
Qualification
Required
Leading, coaching, and growing a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs
Building Trusted Advisor relationships at senior levels in your team's accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates
Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution
Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively
Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales
Partnering with Professional Services, Sales and Marketing leadership to grow Seismic's presence and brand in the Core Services sector
Successful candidates will be excited about coaching and upskilling a team while working in an agile, fast-paced environment. You know how to navigate organizations and can build cross-functional relationships to support CSMs and customers. You will be comfortable engaging and developing trusted advisor relationships with VP and C-level executives engaged in customers' Sales Enablement strategies
6-10 years of experience in a client/stakeholder management role, with at least 5 years in team leadership roles, preferably in SaaS
Commercial savvy and an understanding of the SaaS sales and renewal processes
Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
Executive presence and excellent communication abilities
Experience partnering with complex, multi-divisional companies and navigating cross-functionally within a global software organization
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional leadership teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environment
Company
Seismic
Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive growth and deliver exceptional experiences.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$446.5MKey Investors
PNC BankPermiraGeneral Atlantic
2024-06-11Debt Financing
2021-08-16Series G· $170M
2020-09-29Series F· $92M
Leadership Team
J. Douglas Winter
CEO
Rob Tarkoff
Chief Executive Officer
Recent News
2025-12-05
Company data provided by crunchbase