Triumph · 3 hours ago
Associate Service Desk Engineer Intern – Summer 2026
Dallas, TX
Internship
Onsite
Intern
$22/hr - $22/hr
Start in 2026 SummerTriumph is seeking passionate and innovative individuals to join their team as Service Desk Engineer Interns. This role is designed for current college students, particularly rising seniors, providing hands-on experience in IT support and customer service within Triumph's IT team.
BankingCommercial LendingFinancial ServicesPayments
No H1B
Responsibilities
Respond to user support requests via phone, email, and chat with professionalism and a customer-first mindset
Provide first-level support for hardware, software, and basic networking issues under guidance from senior team members
Troubleshoot and resolve common technical problems related to operating systems, applications, and peripherals
Escalate complex or unresolved issues to senior engineers following established procedures
Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system
Follow IT service management processes for incident, problem, and change handling
Participate in onboarding, training sessions, and knowledge-sharing activities
Collaborate with the IT team to identify opportunities to improve support processes and the employee experience
Assist with other IT projects or administrative tasks as assigned
Qualification
Required
Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field
Strongly preferred: rising seniors (students entering their final year of undergraduate study)
Relevant coursework, labs, academic projects, or prior internships in IT or technical support
Foundational understanding of operating systems, basic networking concepts, and troubleshooting methodologies
Strong communication skills with a friendly, patient, and service-oriented approach
Comfortable working with users of varying technical skill levels
Organized, dependable, and eager to learn in a fast-paced environment
Ability to work independently while collaborating effectively as part of a team
Must be currently pursuing an undergraduate or master's degree in Marketing, Business Administration, or a related field, with an expected graduation date between December 2026 and August 2027
Must be able to work onsite five days per week at our Dallas headquarters; housing assistance is not provided
Must be legally authorized to work in the United States for the full duration of the internship without current or future employer sponsorship
Preferred
Familiarity with ticketing systems, ITIL concepts, Agile, or Lean methodologies
Curiosity about new technologies and a desire to grow a career in IT
Benefits
Medical
Dental
Vision
Paid Time Off
401k
And much more.
Company
Triumph
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchell Lee
EVP, Chief Risk and Compliance Officer
Recent News
2026-01-13
GlobeNewswire
2025-12-12
Company data provided by crunchbase