VeeAR Projects Inc. · 3 hours ago
MLS Compliance Analyst
United States
Contract
Remote
Entry, Mid Level
2+ years expVeeAR Projects Inc. is a company that supports and enforces MLS rules and regulations for its customers. The MLS Compliance Analyst will provide high-level service and support to the real estate community, ensuring compliance with MLS policies and handling inquiries through various communication channels.
Information TechnologySoftware
Responsibilities
Knowledgeable of the MLS data entry requirements, MLS Rules and Regulations and MLS Policies
Responsible for inbound and outbound phone calls
Answers Compliance rules questions and resolve issues
Document all calls using Salesforce
Escalate or transfer to appropriate department as needed
Issue citations and fines for uncured listing issues or other violations
Provides email support by answering case inquiries from our subscribers
Investigates listing complaints, violation reports and responds to other feedback from subscribers
Enforce MLS rules and identify listing infraction
Obtain from our subscribers as required by the MLS
Including Listing Agreements, Purchase Agreements and Closing Statements
Responsible for Subscriber
Engage broker or office manager as appropriate
Enforce MLS policies for California DRE licensing standards
Work closely with internal departmental counterparts to ensure overall satisfaction and productivity
Assist in developing and deliver content for presentations to internal and external groups
Back-up Compliance Supervisor, as needed, with managing and triage all emails and cases that come into the Compliance mailbox- in Salesforce and in Outlook -
Co-teach with the Trainers online, for Compliance rules and policies for on-line classes
Work closely with internal departmental counterparts to answer Compliance questions and processes
Communicate escalated issues with our development team
Qualification
Required
2 years' experience in a call center environment
Strong customer service skills
Ability to use Microsoft Office applications at a proficient level
Ability to work with minimal supervision and manage multiple projects and priorities
Multiple listing service experience given high priority
Preferred
BA/BS preferred
Real Estate Industry knowledge/exp is helpful
Company
VeeAR Projects Inc.
VeeAR Projects Inc is a Technology Consulting & Angel Investing Enterprise headquartered in Silicon Valley, with a globally distributed team across North America and Asia.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Raj Khaware
Founder and CEO
Rahul Pratap Singh
Director- Client Partnerships
Company data provided by crunchbase