Cox Enterprises · 1 day ago
Dealer Services Specialist II - Manheim Darlington
Darlington SC
Full-time
Onsite
Mid Level
$20.10/hr - $30.10/hr
3+ years expCox Automotive is a leading company transforming the automotive industry through technology and exceptional service. They are seeking a Dealer Services Specialist II who will build and maintain client relationships, provide consultative support, and coordinate sale processes to meet client needs effectively.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long term partnerships
Partner closely with outside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies
Acts as a liaison between clients and internal departments, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction
Serves as a sales agent for assigned accounts at an physical site location or within a market center, engaging with clients to understand their specific business needs and challenges, providing consultative support and strategic recommendations to tailored to improve sales performance
Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, employing de-escalation methods to facilitate productive conversations, while leveraging industry and sales trends as well as vehicle valuation data to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics
Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication for assigned clients in the location or market center. Ensure efficient coordination and timely completion by liaising between clients and departments throughout the auction to drive pre-sale processes, repairs/enhancements with recon shops, determine run order, etc. utilizing the data available through various software systems
Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success within the platform
Leverage vehicle valuation and sales trend data to facilitate successful transactions between buyers and sellers, driving sales closure
Educates clients on auction processes and upsells Manheim/CAI services (Condition Reports, OVE, Simulcast, KBB ICO, Manheim Express, Dealshield, etc.) based on client needs, ensuring understanding and realistic expectations
Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
Strong verbal and written skills required
Ability to build strong business relationships required
Problem solving and de-escalation skills required
Strong organizational skills required
Preferred
Bachelor's degree in a related discipline preferred
Strong knowledge of Salesforce, AS400, Workbench and Excel preferred
Previous experience as a Dealer Services Specialist preferred
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase