Bilt · 1 day ago
Customer Support - Remote
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $55K/yr
0+ years expBilt is a loyalty program for renters that transforms rent payments into valuable rewards. The Customer Support Team Member will serve as the first point of contact for members, providing exceptional support and resolving inquiries through chat and support tickets.
FinTechLoyalty ProgramsReal EstateRental Property
Responsibilities
Respond to member inquiries through our chat platform as the first line of support
Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
Document member interactions and escalate ongoing patterns to senior team members
Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
Develop a deep understanding of our products, features, and services through comprehensive training programs
Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
Adapt to diverse business models and tailor your support approach to meet individual member needs
Provide exceptional customer service through digital channels, even when handling complex inquiries
Qualification
Required
Recent college graduate with a bachelor's degree
0-1 years of professional experience in customer support, operations, or related field
Extremely organized with strong written and verbal skills
A team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
Strong attention to detail with the intelligence to use critical thinking for solutions
Flexibility - We are disrupting an industry so changes to traditional processes should be expected
Ability to deal with extremely confidential and sensitive information
Benefits
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
Company
Bilt
Bilt is a housing and neighborhood commerce network that transforms spend into rewards and benefits for everyone involved, and the first program to allow members to earn rewards on rent and HOA payments while building a path to homeownership.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$813.3MKey Investors
Teachers’ Venture GrowthGeneral CatalystLeft Lane Capital
2025-07-10Series Unknown· $250M
2024-08-01Series Unknown· $150M
2024-01-24Series Unknown· $200M
Leadership Team
Margette Hepfner
President, Housing
Recent News
Business Insider
2026-01-16
Crowdfund Insider
2026-01-16
Company data provided by crunchbase