ServiceNow · 2 days ago
Principal Product Manager | ESM Solutions | Commercial Markets
United States
Full-time
Remote
Lead/Staff
$221K/yr - $387K/yr
15+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Principal Product Manager for their Enterprise Service Management (ESM) solutions. The role involves driving the strategic direction and integration of the ESM solution for the commercial market, ensuring seamless interoperability across products and owning the solution-level roadmap.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Act as the primary decision maker for the commercial ESM solution offering
Own the strategic direction of the solution and collaborate with product development, pricing and packaging, and go-to-market teams
Partner with product managers across IT and CBS to coordinate solution-level decisions
Advocate for R&D and innovation initiatives that enhance the product for commercial customers
Drive long-term strategic direction of the commercial ESM solution across multiple products
Own and maintain the integrated solution-level roadmap spanning IT, CBS, and related offerings
Challenge assumptions and guide teams toward future-focused, horizontal solution capabilities
Map user journeys and workflows where different products intersect
Ensure seamless user experiences across product boundaries
Collaborate with dedicated business unit scrum teams working on commercial offerings
Determine which work requires elevation to the solution level (e.g., unified documentation)
Own GTM readiness activities bridging product, sales, marketing, and enablement teams
Provide direction on product narrative and messaging for the commercial market
Coordinate bill of materials (BOM) assets including demos, data sheets, and other sales materials
Eliminate redundancy and ensure consistency across GTM materials
Partner extensively with Sales, Partners, Marketing, Enablement, and Product teams to ensure commercial market success
Navigate and influence across a matrixed organization without direct engineering control
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
15+ years of product management experience or similar experience with education
Experience with enterprise software and/or commercial market offerings
Proven track record managing cross-functional, multi-product initiatives
Strategic thinking with ability to challenge the status quo
Strong emotional intelligence and collaboration skills in matrixed organizations
Understanding of ITSM and core business workflows
Preferred
ServiceNow product knowledge and platform experience
Background in solution-level product management (vs. single product)
GTM and sales enablement experience
Experience working with commercial/mid-market customers
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
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