Fidelity Bank · 5 hours ago
SimpliFid Crypto Support Associate
Jersey City, NJ
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $76K/yrFidelity Bank is seeking a SimpliFid Crypto Support Associate to join their Plynk Crypto support team. The role involves providing customer service and technical assistance for a new mobile-first investment app, focusing on helping investors navigate the complexities of cryptocurrency and build confidence in their investing journey.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Support customers with cutting edge offerings like Crypto
Provide seamless digital customer service and technical assistance
Assist with basic app and device navigation
Diagnose and resolve highly complex issues
Deliver a superior digital experience to customers
Qualification
Required
Financial services knowledge and/or technical support experience required
Strong problem-solving, collaboration, communication, and engagement skills
Strong organizational skills and the ability to manage multiple tasks at a given time
Basic knowledge of Cryptocurrency
Possesses a drive to solve complex issues and deliver an exceptional customer experience every day
Self-starter and comfortable working independently when needed
Excellent written and verbal communications skills; the ability to multi-task and respond quickly
Proven technical knowledge of Microsoft Windows and Office applications
Strong analytical and problem-solving skills
Ability to contribute ideas, as well as influence and execute them in a collaborative environment
Ability to lean into change, while multi-tasking in a multifaceted financial service center
Desire for growth and an appetite for endless learning
Preferred
College Degree or equivalent work experience preferred
Business writing experience preferred
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase