Career Team · 2 hours ago
Customer Service Representative - Plano
Dallas, Texas, United States
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $44K/yrCareer TEAM is a leading workforce development organization on a mission to transform lives. The Customer Service Representative will greet and triage customers at the Workforce Center, manage customer flow, and provide essential support by assessing customer needs and ensuring high-quality service delivery.
Management Consulting
Responsibilities
Serve as the primary initial liaison between customers and services provided within the Centers
Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers
Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
Greet visitors warmly and make sure they are comfortable
Deliver dynamic presentations both in-person and virtually
Create workshop schedules and invite partners to present (based on the needs of participants)
Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs
Administer and proctor, employer tests, and basic skill assessments such as CASAS or TABE to evaluate literacy and skills levels
Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet in
Ensure the resource area is tidy and welcoming for customers
Coordinate office activities
Critique resumes or letter of introduction as well provide job search assistance and resources to individuals in the resource room
Re-engage customers by discussing the range of available services and the potential benefits
Provide and train on resources available within the Center that can be utilized by customers and staff alike
Request feedback from customers in order to continually improve the customer experience
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed
Qualification
Required
Associates degree required or comparable experience
Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
Familiarity with office machines (e.g. fax, printer etc.)
Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
Ability to meet and/or exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
Knowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirements
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
Excellent verbal and written communication skills
A Valid Driver's License
Preferred
Bilingual or Multilingual
Strong multitasking abilities and proactive approach to tasks
Training in Trauma Informed Care, evidence-based practice, and/or whole family services
Company
Career Team
Founded in 1996, Career Team provides both workforce services and workforce software for government and education institutions.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Taiwo
Chief Technology Officer
Dana N. Combs-Fenwick
Chief Service Delivery Officer
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