Seronda Network · 10 hours ago
Customer Support Assistant
Charlotte, NC, 28202, US
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $67K/yrSeronda Network is a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. They are seeking a dedicated and enthusiastic Customer Support Assistant to be the primary point of contact for customers, providing exceptional service and support while ensuring a positive experience.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely manner
Resolve customer complaints and issues effectively and with empathy
Provide product and service information to customers to enhance their experience
Document customer interactions and feedback in the system accurately
Collaborate with team members to share best practices and improve service delivery
Assist in developing user guides and FAQs to help customers self-serve
Participate in training sessions to stay updated on products and service changes
Qualification
Required
High school diploma or equivalent; relevant certifications or training is a plus
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills
Strong problem-solving abilities and a customer-oriented mindset
Ability to work independently as well as part of a team
Preferred
Familiarity with customer support software and tools is preferred
Benefits
Competitive salary and comprehensive benefits package.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off and paid holidays.
Professional development and training opportunities.
Dynamic and collaborative work environment.
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase