Entech · 1 day ago
Senior End User Support (Platform Engineer)
Malvern, PA
Contract
Hybrid
Senior Level
5+ years expEntech is a company that delivers complete solutions for digital convergence. They are hiring a Senior End User Support (Platform Engineer) to lead the planning and implementation of technical products while providing advanced technical support and ensuring reliable production operations.
Hiring Manager
Jin Lim
Responsibilities
Leads the planning, development, and implementation of new technical products while analyzing markets and defining detailed features, requirements, and implementation plans
Designs, implements, and deploys platforms to meet business needs while identifying, recommending, and implementing performance improvements and issue resolutions
Provides advanced technical support to ensure reliable production operations by troubleshooting hardware and software issues across multiple platforms and maintaining deep expertise in software and infrastructure systems
Participates in the design and continuous improvement of the technical solution and ensures delivery of messaging, communication, and customer outreach, as necessary
Develops technical standards, tests and evaluates vendor technologies, and recommends new technologies and vendor selections
Evaluates and implements new technologies and vendor solutions to align with business and technical requirements while providing ongoing production support
Understands client business functions and requirements to determine the most appropriate technical tools to meet their needs
Document processes, system architecture, and technical decisions to support future updates, troubleshooting, and improve team collaboration
Participates in special projects and performs other duties as assigned
Qualification
Required
Minimum 5+ years of relevant experience in platform engineering, product ownership, systems support, or infrastructure management
Undergraduate degree in a related field or the equivalent combination of training and experience
Proven ability to lead planning, design, and implementation of technical products and platforms, including defining features, requirements, and roadmaps
Ability to understand client business functions and translate requirements into appropriate technical solutions and tools
Strong skills in designing, deploying, and optimizing platforms to meet business needs, with experience in performance tuning and issue resolution
Capability to troubleshoot complex hardware and software issues across multiple platforms, ensuring reliable production operations
Experience developing technical standards, evaluating vendor technologies, and recommending new tools and solutions aligned with business objectives
Skilled in documenting processes, system architecture, and technical decisions to support updates, troubleshooting, and team collaboration
Benefits
Health
Dental
Vision
401(k)
20 days of Paid Time Off (PTO)
Company
Entech
We’re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase