ProMach · 1 week ago
Field Service Technician - South Central (KS, MO, OK, TX)
Kansas City, MO
Full-time
Onsite
Mid Level
3+ years expProMach is a leader in providing best-in-class solutions for packaging systems across various markets. They are seeking a Field Service Technician who will travel extensively to repair, maintain, and start-up packaging equipment while ensuring excellent customer service and technical support.
Customer ServiceFood and BeverageFood ProcessingMachinery ManufacturingManufacturingPackaging ServicesService Industry
No H1B
Responsibilities
Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills
Ensure all established inspection, testing, quality and operating specifications are met
Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting)
May provide on-site customizing of machine programs by revising programs to meet the customer needs
Occasionally maintain a 24-hour on-call status and provide customer technical telephone support
Will provide factory floor support when not providing customer field service support/travel
Provide customer training regarding the operation & service of our machinery
Assist customers with aftermarket parts needs will in the field
Qualification
Required
Technical, Associate degree or equivalent combination of education and experience
Minimum of 3 years experience in machinery repair
Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally
Good communication & interpersonal skills and a strong customer service focus
Proficiency in Windows & MS software (Word, Excel, Outlook)
Excellent customer service skills; ability to train customer personnel on equipment
Preferred
Prefer experience in flexible packaging material machinery
PLC programming experience preferred
Familiarity with PLC/PC systems helpful
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
ProMach
ProMach is a family of best-in-class packaging and processing solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25.79MKey Investors
BDT & MSD Partners
2023-05-03Private Equity
2021-02-12Series Unknown· $25.79M
2018-01-29Acquired
Leadership Team
Andy Moeder
CFO
Patrick Mohan
Chief Administrative Officer
Recent News
2026-01-11
Supermarket Perimeter
2024-05-05
Company data provided by crunchbase