Marsh Risk · 1 week ago
BCS Leader - Training, QA, and Project Delivery
Austin, TX
Full-time
Hybrid
Director/Executive
10+ years expMarsh Risk is a global leader in risk, reinsurance, and capital management consulting. They are seeking a BCS Leader for Training, QA, and Project Delivery who will provide senior leadership for quality assurance, training, continuous improvement, and project management across insurance operations.
ConsultingInsuranceRisk Management
Responsibilities
Develop and execute an enterprise-wide quality assurance and training strategy that spans placement, proof of insurance, surplus lines, contract review, and policy administration
Define and maintain quality standards, scoring rubrics, audit methodologies, sampling plans, and validation processes, and establish a comprehensive quality management framework with dashboards, KPIs, baselines, and targets
Lead and develop Quality Review Analyst and Supervisor teams, including recruiting, mentoring, workload distribution, and performance monitoring to support high-quality, consistent execution
Collaborate with functional leaders, client teams, IT, and Training to ensure quality and training programs align with regulatory requirements and internal controls, and drive continuous improvement using Lean/Six Sigma methodologies
Oversee calibration sessions to ensure consistent scoring and inter-rater reliability, and manage executive-level reporting on program health, risk indicators, root cause analyses, and remediation plans
Manage budgets, vendor relationships, quality management tools (including speech/text analytics and dashboards), and governance committees while ensuring data integrity, privacy, and security across all quality and training activities
Qualification
Required
Bachelors degree in Business, Insurance, Operations, Analytics, or a related field
10+ years of experience in insurance operations, quality assurance, or process improvement, including 7+ years in senior leadership roles
Deep knowledge of the insurance lifecycle (e.g., claims, underwriting, policy administration, billing) and regulatory frameworks
Proven experience designing and managing quality assurance programs, audit processes, and performance dashboards
Strong project management, stakeholder engagement, and change management capabilities
Proficiency in quality management systems, data visualization tools (such as Tableau or Power BI), and Microsoft Office Suite
Preferred
Advanced degree or professional certifications (e.g., Six Sigma, Lean, CQA)
Experience with UAT/QA testing and process mapping techniques (such as SIPOC and value stream mapping)
Familiarity with regulatory examinations and consumer protection standards
Expertise in voice-of-the-client analytics and speech analytics
Broad knowledge across multiple insurance lines (e.g., auto, homeowners, P&C, life)
Benefits
Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Company
Marsh Risk
We help our clients and colleagues grow — and our communities thrive — by protecting and promoting possibility.
10001+ employees
H1B Sponsorship
Marsh Risk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (39)
2022 (70)
2021 (34)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$0.21M2022-07-01Series Unknown· $0.21M
Leadership Team
L
Levee Brooks
Chief Operating Officer, North America
David Liston
US and Canada Chief Commercial Officer
Recent News
Insurance News in the United States
2025-12-13
2025-12-06
Company data provided by crunchbase