Onit · 1 week ago
Manager, Managed Services
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $165K/yr
5+ years expOnit, Inc. is redefining the future of legal operations through the power of AI. They are seeking an experienced leader for their Managed Services Team to oversee client solutions, implementation services, and project management while driving exceptional customer outcomes.
Business IntelligenceBusiness Process Automation (BPA)Enterprise ApplicationsEnterprise SoftwareSaaSSoftware
Responsibilities
Lead, mentor, and inspire a high-performing team of managed services professionals, ensuring alignment with company goals and fostering a culture of excellence, collaboration, and accountability
Oversee the implementation, configuration, and customization of software solutions for clients. Ensure the delivery of high-quality, scalable, and efficient services that drive client success
Manage the financial and operational responsibilities for the Managed Services function, including reporting, billable hours, revenue, margins, and related metrics, in partnership with company finance and executive leadership teams
Continuously improve service delivery processes, methodologies, and best practices to drive efficiency and optimize customer outcomes. Introduce and promote the use of best practices in project management and service delivery
Collaborate closely with the Sales, Engineering, and Support teams to ensure the seamless handover of projects and the continuous alignment of client needs with product capabilities
Provide coaching, mentoring, and professional development opportunities to team members, helping them grow their skills and progress in their careers
Conduct regular performance evaluations, set individual goals, and create development plans for team members
Stay current with industry trends and emerging technologies. Introduce new methodologies and tools to improve service delivery and client engagement
Qualification
Required
Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success
At least 2+ years of experience in a leadership or managerial position
Proven track record in managing and delivering complex client projects, with a focus on software solutions and services
Strong experience in consulting, solution implementation, and client relationship management
Experience with software solution implementations, including system integration, customization, and deployment
Understanding of cloud technologies, SaaS, and enterprise software solutions
Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2)
Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams
Strong client-facing skills with the ability to build relationships and drive client success
Exceptional problem-solving and analytical skills with a solution-oriented approach
Bachelor's or master's degree in business, Computer Science, Engineering, or a related field, or equivalent practical experience
Benefits
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
100% employer-paid life and disability insurance.
Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Healthcare FSA, HSA, and dependent care FSA.
One paid volunteer day each year to give back to the community.
Company
Onit
Onit deploys Onit apps to simplify business process automation and improve business productivity across all departments and industries.
501-1000 employees
H1B Sponsorship
Onit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$216.57MKey Investors
K1 Investment ManagementLevel Equity ManagementAustin Ventures
2019-01-08Private Equity· $200M
2016-10-27Series Unknown· $8.25M
2016-01-08Series B· $0.03M
Leadership Team
Michael Farlekas
Chief Executive Officer
Jean Yang
VP & Co-founder - AI Center of Excellence
Recent News
Company data provided by crunchbase