Kwik Trip, Inc. · 6 hours ago
Operations Support Coordinator
Onalaska, WI
Full-time
Onsite
New Grad, Entry LevelKwik Trip, Inc. is seeking an Operations Support Coordinator to provide excellent customer service and operational support for their stores and internal teams. The role involves being the single point of contact for operational problems, ensuring calls are handled promptly and routed correctly, while also providing technical support for various store equipment and software applications.
Consumer GoodsFood and Beverage
Responsibilities
Accurately log incoming calls, identify the nature of each call, and determine the best course of action
Take in coming calls from Guests including praise of service, concerns and general questions
Distinguish between emergency and non-emergency calls and initiate the appropriate call flow process
Route calls to the correct Operations Support agent, call group, or department personnel
Update and follow up on calls in the call logging database, confirming completion before closing tickets
Assist internal customers with operational needs such as ordering, bookwork, camera systems, and register transaction questions
Provide first-level technical support for store engineering equipment (refrigeration control, HVAC, fuel equipment, small equipment, car wash operations)
Provide first-level technical support for PC equipment (POS register software/hardware, back office, credit controller, Comdata/Trendar software)
Support Talent Operations employee software applications
Assist Kwik Card and Kwik Rewards customers with account information, balance inquiries, payments, and lost/stolen cards
Monitor and respond to break-in alarms, camera monitoring, tank monitoring, and refrigeration monitoring systems
Respond to campus door alarm events to ensure security and food safety
Qualification
Required
High school diploma or GED required
Ability to work long hours and adhere to attendance expectations
Excellent telephone etiquette and customer service skills
Ability to multitask in a fast-paced, high-stress environment
Good organizational skills for storing electronic information
Self-starter with performance orientation; call metrics are used to compare performance
Ability to work with little supervision and make sound business decisions
Ability to respond to a continually changing support environment
Working knowledge of Kwik Trip store bookwork, register operation, gas dispenser operation, small appliances, and software applications
Company
Kwik Trip, Inc.
Our Mission: To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone's life.
Founded in 1965
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Teresa Clark
Partnership Marketing Manager
William Hazeltine
Talent Partner
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