Sonesta International Hotels · 1 day ago
Engineering Supervisor
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expSonesta International Hotels is the 8th largest hotel company in the U.S., known for its diverse portfolio of properties. The Engineering Supervisor is responsible for maintaining hotel guest rooms and buildings, leading the maintenance team, and ensuring compliance with Sonesta standards.
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Responsibilities
Responds to all guest complaints in guest rooms, meeting rooms, ballrooms and exhibit areas
Preforms preventive maintenance in guest rooms
Responds to back-of-house complaints
Responds to all emergency situations such as fires, floods, and cleaning of areas after emergencies, etc
Responds to work orders or room inspection reports submitted by entire hotel
Assists engineering on major stoppages in entire building
Repair broken items such as lamps, luggage racks, bell service carts, housekeeping and food and beverage carts, furniture, pictures, portable bars, etc
Assembles desks, shelving, cabinets, etc., for back of the house personnel
Assists guests with special requests such as opening luggage when keys are lost
Responsible for Preventative Maintenance program and all related documents
Television minor adjustments, change outs and air conditioner minor adjustments
Inventories all supplies
Prices out items and places orders as needed upon approval and issuance of purchase order number
Has good communication with management on everyday projects through daily board check lists, verbal communication
Assigns daily work and projects to general maintenance personnel on all shifts, including assigns enough work to be completed throughout the weekend
Management of staff and conducts training, counseling and follow up
Assists the Director of Engineering in finding proper coverage for all shifts when needed
Assigns rooms for VIP inspections on a daily basis and rooms for rooms P.M., and record those rooms on P.M. Board
Coordinates all projects with the Director of Engineering
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Qualification
Required
Minimum 2 years previous experience in general maintenance consisting of electrical, carpentry, mechanical and plumbing repairs
High school education or equivalent
Track record of delivering exceptional guest or client experience
Basic math skills
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Strong communication skills
Appropriate professional appearance and demeanor
Individual must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Sufficient knowledge of computer programs such as Microsoft Word, Excel, and Outlook
Frequently standing up and moving about the facility
Frequently bending, climbing, kneeling, and moving about the facility
Carrying or lifting items may be required
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company
Sonesta International Hotels
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Murray
President & CEO
Jordan Langlois
Senior Vice President, Franchise Operations at Sonesta Hotels / RLH Corporation
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