Davenport University · 1 day ago
(Student) IT Help Desk-Mel Trotter - Grand Rapids - Off-Campus Work Study
Grand Rapids, MI
Part-time
Hybrid
New Grad
$18/hr - $18/hrDavenport University is a well-established institution with over 150 years of providing quality education. The IT Help Desk position involves acting as level one support for approximately 75 users, providing assistance via phone and email, and ensuring a smooth operation of IT services.
Higher Education
Responsibilities
Acts as Level One Help Desk Support for approximately 75 users
Provides both phone and email support
May work with (or have access to) HIPAA privacy classified information
Reads, classifies, responds to, incoming Helpdesk Requests
Remotely connects to end user’s PC to fix problems and desk side support
Keep track of PC parts that are being deployed in our inventory database
May have additional project research tasks
Additional duties as assigned
Must be comfortable with Microsoft (MS) Windows 7 operating systems (some 8)
In-depth understanding of MS Office 2007 products (Word, Excel, Power Point)
Must know basics about MS Exchange and Outlook email. Will train on how to setup user account
Able to remotely setup printers/scanners
Remotely install and configure software
Remotely connect and diagnose PC/hardware/Windows problems
Having own transportation for occasional on-site local to Grand Rapids is a plus
Exceptional Customer Service and a love for working with people is a must
Support all volunteers by making them feel needed and appreciated, have them help in specific, actionable way, inspire them with our vision/mission, stay connected by keeping communication channels open both ways and show them how they are making a difference
Evaluate new hardware for mission use
Qualification
Required
High School Diploma or GED equivalent
Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress at Davenport University
Must be Federal Work Study Eligible
Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC)
Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University
Preferred
Experience in office setting preferred but not required
Company
Davenport University
Davenport University, Grand Rapids is a school in Grand Rapids.
Founded in 1866
1001-5000 employees
H1B Sponsorship
Davenport University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$4MKey Investors
National Science Foundation
2019-09-19Grant· $4M
Leadership Team
Jason Russell
CEO
Anthony Anderson
Executive Vice President/CFO
Recent News
Company data provided by crunchbase