AdaptiveStack Technologies Inc. · 3 days ago
Tier II Service Desk Specialist
TX
Full-time
Hybrid
Mid Level
$42K/yr - $45K/yr
3+ years expAdaptiveStack Technologies is looking for a Tier II Service Desk Engineer to support the U.S. Department of the Treasury (USDT). In this role, the Desktop Support Technician will provide specialized engineering services to support the delivery of IT Technical services, focusing on on-site Tier II technical support and administration of the existing Exchange/Office infrastructure.
Professional ServicesQuality AssuranceSoftware
No H1B
U.S. Citizen Only
Responsibilities
Quickly respond to end-user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs
Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues
Helping the end user to navigate the privacy controls and overlays templates, fields, and resolve questions
Work with internal customers to document and strategize process improvements for current processes
Continuously monitor the Ticket system for issues that require customer support, including topics on: MS Office, Adobe Professional, Public Key Infrastructure (PKI) related to MS Outlook, and Rights Management service (RMS) for MS Outlook/MS Office
Track and report project issues. Monitor progress and key milestones. Identify and mitigate risks and advise senior management about project opportunities and risks
Prepare MS Exchange/Office documentation, including quick references and training materials when applications are upgraded (estimated annually)
Assist customers/employees with the integration of MS Office to MS SharePoint
Assist VBACO customers/employees with issues regarding the use of MS Office (Word, Excel, PowerPoint, Outlook, InfoPath, Publisher, and OneNote)
Assist customers/employees with support for major implementations, including new software releases
Perform Active Directory (AD) account administration, including creation, modification, transferring, and deletion of AD accounts, as well as requesting creation/modification/deletion of Exchange mailboxes
Qualification
Required
An A.A. or 2-year degree from technical school. Five years of additional relevant experience may be substituted for education
Helpdesk / ServiceDesk
Windows 10 and 11, Office 365, and MS Office suite
Experience with ticketing systems such as ServiceNow
MS Exchange / Active Directory (AD)
On-site deskside customer support
Support project requirements, scope, and change management issues
Ability to adapt well to diverse environments
Ability to communicate clearly with all levels in an organization
Detail-oriented with strong analytical, organizational skills, and written and verbal communication skills
Excellent interpersonal skills and ability to work collaboratively in a dynamic team environment
Ability to obtain and maintain a public trust clearance
Must possess and maintain a valid driver's license and a satisfactory driving record
High school or equivalent (Required)
Microsoft Office: 3 years (Required)
Technical Support: 3 years (Required)
Desktop Support: 3 years (Required)
Day Shift (Required)
Night Shift (Required)
Willingness to travel: 25% (Required)
Preferred
Preferred certifications include CompTIA A+, Network+, MCSA, CCNA
Microsoft Certified Solutions Associate (MCSA) Windows 10 and 11 or Microsoft 365 Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP); macOS Mojave 10.14.6 or higher
Experience supporting the U.S. Department of the Treasury (USDT)
Holds an active Security Clearance
Experience supporting Federal clients
ServiceNow: 1 year (Preferred)
Confidential (Preferred)
Overnight Shift (Preferred)
Company
AdaptiveStack Technologies Inc.
AdaptiveStack Technologies is a software company comprised of a network of technology and business professionals spanning commercial, federal, and private sector markets.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kathlyn Apostolos
CEO
Iain Apostolos
Chief Operation Officer (COO)
Recent News
Washington Technology
2025-03-15
Washington Technology
2025-02-24
Washington Technology
2025-02-21
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