Space Coast Credit Union · 9 hours ago
Card Specialist I
Melbourne, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$17.46/hr - $18.50/hr
0+ years expSpace Coast Credit Union (SCCU) is a not-for-profit financial institution dedicated to delivering exceptional member service since 1951. The Card Specialist role involves supporting the management of debit and credit card portfolios by resolving inquiries, managing card statuses, detecting fraud, and maintaining account records.
Banking
Responsibilities
Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate
Processes all general servicing debit and credit card requests submitted via various department workflows
Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts
Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions
Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders
Establish a general understanding of debit and credit card regulations; including but not limited to Reg E, Reg Z, Visa Regulations, Network Regulations, and any other applicable regulations that directly or indirectly impact our daily operations and responsibilities
Qualification
Required
High school diploma or equivalent required
Preferred
1 to 12 months of prior experience in credit and debit card services or a similar field preferred
Benefits
Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Education Support: Tuition reimbursement after one year of service.
Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
Company
Space Coast Credit Union
Space Coast Credit Union (SCCU), is the 3rd largest credit union in Florida.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase