MidFirst Bank · 1 day ago
MM- Customer Support Services Supervisor
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
3+ years expMidFirst Bank is seeking a Customer Support Services Supervisor to manage a team of representatives handling mortgage servicing requests. This role involves motivating the team, ensuring productivity standards are met, and collaborating with various business units to enhance customer experience.
BankingVenture Capital
Responsibilities
Lead a team of representatives who update accounts and complete various requests related to name changes, assumptions, and document copies
Ensure team members meet productivity standards and achieve service level objectives, while processing customer requests in an accurate and timely manner
Collaborate with business units across the organization, as needed, to appropriately address the needs of the customer and organization
Maintain department policies and procedures to ensure processes are documented and meet business and compliance objectives
Qualification
Required
3-5 years management experience plus a bachelor's degree
In lieu of a degree, commensurate work history of 5-7 years' experience in an operational, financial services, mortgage servicing, or corporate environment to be considered
Leadership experience and interpersonal skills with the ability to motivate and develop team members to reach or exceed performance goals
Customer-focused problem-solving analysis and critical thinking skills
Proven time management and organizational skills to effectively manage resources to consistently meet deadlines
Ability to analyze processes and make recommendations for improvement
Excellent written and verbal communications skills
Proficient in Microsoft Office applications
Company
MidFirst Bank
MidFirst Bank is a privately owned bank in the United States
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
Greg Schaefer
Chief Financial Officer
Recent News
2025-11-04
2025-10-25
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