Amazon · 1 day ago
Case Manager Seasonal (CAN), Disability and Leave Services (DLS)
San Jose, San Jose, CRI
Full-time
Onsite
Entry Level
1+ years expAmazon’s Disability and Leave Services (DLS) team is building a best-in-class program offering customized holistic leave experiences. The DLS Case Manager will provide exceptional customer service to employees, manage leave events, and coordinate with various internal and external partners to ensure a smooth experience for employees during their leave and return to work.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Initiate and respond to inquiries about leave and/or accommodation events, benefits, and options available to Canada employees through phone, email and ticketing channels
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations with empathy
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Complete other duties as assigned
Qualification
Required
1+ years of human resources experience
1+ years of Microsoft Office products and applications experience
1+ years of customer service experience
Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
Speak, write, and read fluently in English
Preferred
2+ years of human resources functions experience
Knowledge of HRIS or Applicant Tracking Systems are preferred
Experience with Payroll Systems, HRIS
Fluent in Spanish, English and French
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase