Allen Distribution · 9 hours ago
Customer Service Representative - 1st Shift, 6:30am - 3:00pm, Mon - Fri
Kalamazoo,MI,US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrAllen Distribution is a company focused on providing excellent customer service and efficient warehousing operations. The Customer Service Representative is responsible for processing orders, maintaining customer relationships, and ensuring high standards of quality and safety in daily operations.
LogisticsTransportation
Responsibilities
Accurately process incoming and outgoing orders within designated systems
Provide customer service to daily activities related to warehousing operations
Works the hours needed to support the business goals (including overtime, weekends and holidays)
Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task)
Always present and punctual; arrives prepared for work
Completes work in a timely, accurate and consistent manner
Plan and schedule your time off in advance with your supervisor or manager
Avoid unscheduled days off which will result in attendance points
Maintains a 'Whatever it Takes' attitude
Lives by company stated values and inspires others
Approaches new tasks with an interest to learn
Has the ability to learn techniques as job task requirements change
Seeks out additional work when job tasks are completed
Goes above and beyond required tasks
Participate in pre-shift meetings and department meetings
Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc…
Promote teamwork and assist in all areas and processes in the operation as needed / required
Maintains high standards despite pressing deadlines
Produces accurate, thorough and professional work
Understands the importance of 'Only Handle It Once – OHIO', by completing work correctly the first time
Follows all written and verbal instructions provided by management, project leader, etc…
Shares all information in a professional and factual manner ensuring the best decisions are made for the company
Report all issues to your manager/supervisor
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position
Follows all rules, guideline, and practices
Informs supervisor / manager immediately if unsafe conduct or conditions arise
Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills
Proficient and accurate data entry skills
Must be able to sit for extended periods
Must be able to twist, squat and reach above shoulder level
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame
Enter and complete all inbound and outbound orders and extra billing by end of work shift
Review open receipts and orders daily and communicate any issues to your manager
Assign trailers to designated dock doors to ensure efficient warehouse flow
Follow our Standard Operating Procedures (SOP) and specific customer work instructions
Follow established Dock Safety Policy
Follow safety and security policies and SOPs
Follow established Visitor Policy
Follow Inbound Trailer Security and Outbound Trailer Security SOP
Ensure that all system entries are accurately entered
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart
Ensure lift operators have completed all inbound and outbound paperwork correctly
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)
Knowledge of multiple accounts and/or job functions within given operation
Interface directly with the customer and maintain a professional and courteous relationship with all customers
Ensure customer requests are responded to within an hour
Provide customer with an estimated time of completion including a factual response
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors)
Qualification
Required
Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills
Proficient and accurate data entry skills
Must be able to sit for extended periods
Must be able to twist, squat and reach above shoulder level
Flexibility to work the hours needed to support the business goals (including overtime, weekends and holidays)
Reliability to always be present and punctual; arrives prepared for work
Maintains a 'Whatever it Takes' attitude
Willingness to learn and approaches new tasks with an interest to learn
Initiative to seek out additional work when job tasks are completed
Maintains high standards despite pressing deadlines
Follows all written and verbal instructions provided by management
Shares all information in a professional and factual manner
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines
Follows all rules, guidelines, and practices related to safety
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame
Enter and complete all inbound and outbound orders and extra billing by end of work shift
Review open receipts and orders daily and communicate any issues to your manager
Assign trailers to designated dock doors to ensure efficient warehouse flow
Follow our Standard Operating Procedures (SOP) and specific customer work instructions
Ensure that all system entries are accurately entered
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart
Ensure lift operators have completed all inbound and outbound paperwork correctly
Company
Allen Distribution
Allen Distribution is a logistics company that offers warehousing and transportation services.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Heishman
Chief Executive Officer
Dennis Trautman
Chief Operating Officer
Recent News
The Morning Call
2025-10-29
2023-04-13
Company data provided by crunchbase