Carrier Access IT · 1 week ago
Director of Professional Services- Networking
Clive, IA
Full-time
Hybrid
Director/Executive
6+ years expCarrier Access IT is seeking a Director of Network Technology to provide strategic and operational leadership for the Network Professional Services Department. This role is responsible for setting direction, driving performance, and ensuring the successful delivery of network solutions that meet client needs and business objectives.
ConsultingInformation TechnologyInfrastructure
Responsibilities
Lead the overall strategy, execution, and performance of the Network Professional Services division, ensuring alignment with company goals
Own division utilization, financial performance, and gross margin, driving accountability and continuous improvement
Provide strong leadership to the technology management team and serve as a trusted technical and business advisor
Build, develop, and retain a high-performing team through effective hiring, onboarding, coaching, performance management, and succession planning
Partner with Project Management to deliver projects on time and within budget while maintaining exceptional client satisfaction
Establish, refine, and scale operational processes, standards, and best practices to support growth and efficiency
Champion an exceptional client experience by proactively addressing issues and ensuring clear, consistent communication through resolution
Evaluate emerging technologies and vendor partnerships to enhance service offerings and competitive advantage
Translate complex business and technical requirements into scalable, practical solutions for clients and internal stakeholders
Collaborate with Sales and Account Management to support pursuits, identify growth opportunities, and ensure seamless project execution
Drive professional and technical development plans for team members to support current and future business needs
Lead cross-functional initiatives and facilitate meetings that align teams and move work forward
Ensure compliance with company policies, procedures, and applicable standards
Perform additional duties as needed in support of organizational priorities
Qualification
Required
Bachelor's degree and 6+ years of related information systems experience, including supervisory experience
Approximately 8-10 years of prior technology experience with extensive knowledge of a variety of technology concepts, practices, and procedures
Approximately 5+ years of management or supervisory experience with a proven track record of successfully hiring, training, motivating, and managing the profitability of a professional services team
Extensive client service and technology experience with a proven track record of conducting client needs assessment, meeting quality standards for services, and evaluating client satisfaction
Strong strategic and critical thinking skills with sound judgment, attention to detail, and a solutions-oriented mindset
Proven ability to analyze complex business and technical issues and make clear, actionable recommendations
Excellent communication and presentation skills, including the ability to engage executive-level and client stakeholders
Broad technical expertise in network infrastructure, enterprise systems, and telecommunications; relevant certifications are a plus
Solid project management and prioritization skills in a fast-paced, high-expectation environment
Financial and analytical aptitude to support business cases, budgets, and performance metrics
Client-focused approach with a commitment to service excellence
Collaborative leadership style with experience working across teams and functions
High level of ownership, initiative, and adaptability
Willingness to work flexible hours and travel as needed
Benefits
401(k) with employer match
Eligibility for a quarterly bonus
Paid time off and volunteer time off
Medical, dental, and vision coverage
Company-paid life and disability insurance
Professional development and tuition support
Wellness and financial resources
Family-valued, culture-rich work environment
Company
Carrier Access IT
CAIT is an IT consulting firm that provides infrastructure, web-scale IT, and hybrid hosting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Lieber
Account Manager
Company data provided by crunchbase