360care · 1 day ago
Collections Customer Service Specialist
United States
Full-time
Remote
Mid Level
3+ years exp360care is a company focused on insurance services, and they are seeking a Collections Customer Service Specialist to manage the enrollment, billing, and collections of Special Care Insurance Policies. The role involves assisting customers with various service issues, ensuring timely collections, and maintaining accurate records while adhering to compliance regulations.
CommunitiesElder CareHealth Care
Responsibilities
Collect payments on past due bills to meet departmental goals
Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off, customer reconciliations, and other adjustments
Update records based on various reports/mail including offset tracker, deceased reports, faxes, and mail
Accountable for reducing delinquency for assigned accounts
Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process
Must communicate and follow up effectively with department regarding customer accounts on a timely basis
Create, update and track customers who have not made payments and send collection letters
Complete weekly and monthly reports to the manager on all accounts over 60 days
Organize and prioritize collections according to the severity of delinquency
Utilize phone, computer, and mail to contact customers regarding collections
Constantly inform customers of overdue accounts and amount currently owed
Review terms of insurance and Medicaid
Ensure all customer information is correct, including, but not limited to phone numbers and addresses
Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected
Always adhere to federal and state laws dealing with debt collection
Must be able to work independently and in a team environment
Make account changes as needed for collections process and document in notes
Promptly send terminations to appropriate staff as needed for collection accounts
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
Emphasize customer service in all aspects of operations
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times
To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager
Reacts positively to change and performs other duties as assigned
Qualification
Required
High school diploma or GED required
3-5 years high volume collections experience in a corporate setting
Knowledge of medical billing and collection procedures
Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
Strong data entry skills and phone/email etiquette
Excellent interpersonal, oral, and written communication skills
Must be detail oriented and self-motivated
Excellent customer service skills
Ability to problem solve independently and / or a team
Work alongside team members
Anticipate needs in a proactive manner to increase satisfaction
Ability to prioritize and manage multiple responsibilities
Able to work in a fast-paced environment
Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems
Preferred
Accounts Receivable knowledge/experience preferred
Company
360care
360care is an administrative services company that links senior care communities and ancillary providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nate Bellinger
President and Chief Executive Officer
Karen Eckel
Chief Marketing Officer
Company data provided by crunchbase