N2 Solutions · 1 week ago
IT Helpdesk Technician
St. Charles, IL
Full-time
Hybrid
Entry Level
$50K/yr - $60K/yr
1+ years expN2 Solutions is a dynamic and growing digital transformation company specializing in marketing, IT services, and business solutions. As an IT Helpdesk Technician, you will provide exceptional technical support and solutions to clients, ensuring their technology needs are met effectively. Your responsibilities will include troubleshooting software issues, setting up new computers, and managing client communications regarding project statuses.
AdvertisingGraphic DesignMarketingWeb Design
Responsibilities
Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service tickets
Provide technical support service to clients; troubleshoot and resolve software issues/Windows issues
New computer set-ups, UPS installation, printer issues and installs, software installs, AP installs
Perform project-based work such as network infrastructure or server hardware/software upgrades/migrations
Create network documentation and procedural documentation for internal and client audiences
Develop good working relationships with clients and team members
Effectively communicate technical & business concepts to clients on all levels
Work with minimum of direct supervision or guidance from others
Act in the capacity of a project coordinator; keeping the client informed of your current work status, coordinate with the client any downtime, and keeping the project manager and client informed of schedule and scope changes
Remain up to date regarding relevant technology issues and advances
Qualification
Required
Proven experience in technical support or help desk roles
Strong knowledge of software troubleshooting and computer management
Familiarity with IT support processes and desktop support tasks
Excellent communication skills and customer service orientation
IT Support 1 year (Required)
Preferred
Experience with network administration is a plus
Relevant certifications (e.g., CompTIA A+, ITIL) are preferred but not mandatory
Switching, Routing and Firewall: 1 year (Preferred)
Benefits
Health, dental, and vision insurance
Paid time off and flexible work arrangements
Opportunities for professional development and career growth
A collaborative and dynamic work environment
Company
N2 Solutions
N2 Solutions delivers integrated tech and marketing solutions aligned with operational goals, streamlining platforms and internal operations for maximum efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nathan White
Co-Founder & CEO
Company data provided by crunchbase