Presbyterian Healthcare Services · 2 days ago
Patient Financial Advocate-ABQ
Presbyterian Kaseman Hospital
Full-time
Onsite
Mid Level
$15.99/hr - $23.76/hr
3+ years expPresbyterian Healthcare Services is a healthcare organization dedicated to supporting New Mexico's well-being. They are seeking a Patient Financial Advocate to perform financial screenings, resolve account balances, and assist patients with understanding their financial responsibilities regarding healthcare costs.
AssociationHealth Care
Responsibilities
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
Ability to manage conflict and appropriately request the help of a supervisor when appropriate
Calculate patient out of pocket expenses (copayment, coinsurance, residual, deductible etc.)
Use workflow to adjust the DAR (Epic Dept Appointment Report) to alert registration staff of residual amounts for appointed patients
In one on one patient interactions set expectation for payment when applicable
Set up payment plans in Epic per guidelines
Registration accuracy skills to insure correct coordination of
Exceptional registration accuracy skills to identify errors and correct them as necessary. Serves as a resource to staff regarding account interpretations. Identify claims where filing errors have occurred and resubmit the claims to payors for consideration
Collects identified patient financial obligation amounts including residual balance if applicable
In one on one patient interactions set expectation for payment when applicable
Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
Follows PMG cash handling policies and balances daily
Keeps current on PHS financial policies, including payment plans, programs and other forms of funding
Documents patient discussion, agreed upon outcomes and audit trail note in guarantor account notes or the auth/cert screen as applicable
Comprehend quality service connection to patient satisfaction and reimbursement
Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs
Ensure registration area, waiting area and walkways are clear of any unnecessary items and are clean and neat
Report any concern that may create a safety issue
Annual competency completion of Clerical Staff during a Code Blue
Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter
Pass annual competency exam for all areas of responsibility
Attend Quarterly MSO meetings
Attend Staff meetings
Attend Employee Forums
Qualification
Required
High school or equivalent
Three to five years of healthcare experience in a physician office or hospital setting
Significant provider and patient interaction experience
Demonstrates a commitment to Presbyterian s Sense of Mission by role modeling CARES Behaviors and appropriate customer service techniques to perform patient education and act as a resource and advocate to our patients and members
Requires detailed knowledge of operations in a medical practice in terms of what and how work is to be done as well as why it is done
Familiarity with the Affordable Care Act and healthcare s role in assisting patients and patients families with health care costs
Must be able to interpret data
Comprehension of billing methodology for an integrated delivery system to include lab and other ancillary services in scope
Preferred
Prior billing office and collection experience preferred
Benefits
Medical
Dental
Vision
Short-term and long-term disability
Group term life insurance
Other optional voluntary benefits
Company
Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.
10001+ employees
H1B Sponsorship
Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (86)
2023 (85)
2022 (93)
2021 (86)
2020 (76)
Funding
Current Stage
Late StageLeadership Team
Dale Maxwell
President and CEO
Ernest Sanchez
Chief Technology Officer
Recent News
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