Empower AI · 3 days ago
Enterprise Operations Center Manager (EOM)
US-DC-Washington
Full-time
Onsite
Senior Level
5+ years expEmpower AI is an organization focused on providing AI solutions for government agencies. They are seeking an Enterprise Operations Center Manager to oversee the operations team responsible for managing Tier II incidents and ensuring the operational efficiency of the enterprise operations center.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for the day-to-day operations in the CA EOC
Responsible for the training, staffing, and operational efficiency of the EOC support team
Collaborate with Engineers and Product Managers to implement functionality
Ability to meet deadlines and satisfy requirements from other Engineers and Project Management Responsible for managing a complex, 24x7x365 enterprise operations center including overseeing an operations team responsible for coordinating and tracking all Tier II incidents (across the enterprise) through resolution
Proficient in designing, installing, configuring, maintaining, and operating tools (such as Oracle Enterprise Manager (OEM) Splunk, Solar Winds, VRealize, and Zabbix) to monitor and proactively manage a global IT environment
Provide monitoring solutions that reduce time, effort, and cost involved with managing and monitoring applications to assess the availability, performance, and capacity for the overall health of the environment
Responsible for the administrative/operational leadership of the EOC support within the program guidelines set by the Program Manager and customer
Monitors project to ensure work scope, schedule, and budget are well defined and maintained
Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received
May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs
Communicate effectively and efficiently across all CA stakeholders including with the business, technical teams, and leaders
Take technical ownership of tasks and successfully work independently
Performs related duties as assigned
Qualification
Required
BA/BS in information technology or related discipline or equivalent experience
Possesses an ITIL Intermediate Level Certification (or higher)
Possesses a Secret clearance
A minimum of 5-10 years of experience managing an enterprise operations center and managing/leading enterprise operations center staff with skills applicable to a project environment similar in size, scope and complexity as this TO
A minimum of five (5) years demonstrated experience triaging and prioritizing critical incidents to directly align with mission objectives
Preferred
Possesses a CompTIA Security+ certification
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
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