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Empower AI · 1 week ago

Application Support Manager (ASM)

Washington, DC

Full-time

Onsite

Senior Level

5+ years exp

Empower AI is an organization focused on providing AI solutions for government agencies. The Application Support Manager will oversee a team responsible for Tier II support of IT systems, ensuring operational efficiency and collaborating with engineers and product managers to implement necessary functionalities.

Information ServicesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the day-to-day application operations in the CA Service Center

Responsible for the training, staffing, and operational efficiency of the application support team

Collaborate with Engineers and Product Managers to implement functionality

Ability to meet deadlines and satisfy requirements from other Engineers and Product Management

Design, deploy and maintain cloud-first/services-first secure solutions in support of our next-generation services, leveraging DevOps principles

Drive the security architecture and implementation for APIs and Microservices deployed on Kubernetes Services

Work with third parties and tools on Cloud security and compliance including regular security scanning, penetration testing

Responsible for reviewing security findings and working with different teams on mitigating findings in timely manner depending on severity of the finding

Creating and maintaining multiple automated pipelines that build, test, security scan, and deploy various code bases

Communicate effectively and efficiently across all divisions including with the business, technical teams, and leaders

Take technical ownership of tasks and successfully work independently

Performs related duties as assigned

Qualification

ITIL Foundations CertificationService Development LifecycleCloud security complianceSAFe Agile certificationCompTIA Security+ certificationTechnical ownershipTeam leadershipEffective communication

Required

BA/BS in information technology or related discipline or equivalent experience

Possesses an ITIL Foundations Level Certification (or higher)

Demonstrated experience with the lifecycle of the Service Development Lifecycle (SDLC) process for applications similar in size, scope, and complexity to the requirements of this task

A minimum of five (5) years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment, similar in size, scope, and complexity as this task

Possesses a Secret

Preferred

Possesses a SAFe Agile certification

Possesses a CompTIA Security+ certification

Company

Empower AI

Empower AI helps federal agency leaders elevate their workforce productivity.

Founded in 1989

Reston, Virginia, USA

501-1000 employees

https://www.empower.ai/

Funding

Current Stage

Late Stage

Total Funding

unknown

2017-08-15Acquired

Leadership Team

Jeff Bohling

Chief Executive Officer

Paul Harrington

Executive Vice President, Chief Growth Officer

Recent News

Morningstar.com

Empower AI Awarded Contract Exceeding $200M to Modernize Critical Infrastructure Across More Than 80 U.S. Army Installations

2025-10-10

Morningstar.com

Juan Toves Joins Empower AI as Chief Growth Officer

2025-07-24

Company data provided by crunchbase