Hagerty · 9 hours ago
Assistant Manager of Claims
United States
Full-time
Remote
Mid LevelHagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. They are seeking an Assistant Manager of Claims to engage and motivate a team of adjusters, ensuring excellent customer service and accountability within a fast-paced environment.
Auto InsuranceInsuranceInsurTech
Responsibilities
Use the data available to coach to quality and consistent production within the team
Deliver industry leading customer service and phone availability
Provide feedback on the handling of claims and workflow
Complete supplemental audits for your team
Answer questions and provide technical guidance
Promptly address any performance issues
Assist with our catastrophic response plan
Manage a personal workflow timely
Create positive team morale and engagement
Use your growth mindset to drive continuous improvement
Be creative to help solve problems and share ideas
Collaborate with others on the management team
Write and/or review and approve coverage letters
Review/approve reserves and payments in a timely manner
Must be able to put in extra time if/as needed
Triage and resolve escalated matters
Conduct staff meetings
Set performance objectives and goals
Monitor and report out on metrics
Work together to create development plans for your direct reports
Lead or assist with department initiatives
Interview & hire new adjusters
Address any personnel matters
Handle general administrative tasks related to management of a team
Qualification
Required
Detail oriented with a high level of accuracy
Data and results driven
Excellent verbal and written communication skills
Knowledgeable in insurance products and expertise
Exercise decisiveness and execution within your authority
Must have ability to work individually and as a team
Ability to maintain confidential information
Strong problem-solving skills
Strong time management and organizational ability
Possess a keen interest in self-development
Be reliable, accountable, and trustworthy
Able to stay motivated and positive within a high production role
Demonstrate proficiencies with computer software & multitasking
Must be licensed and bondable
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
Founded in 1983
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
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