United Urology Group · 1 week ago
Front Desk Receptionist Lead
Columbia, MD
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
2+ years expUnited Urology Group is dedicated to providing exceptional urologic care and fostering a compassionate work environment. They are seeking a Front Desk Receptionist Lead to enhance team performance and ensure a positive experience for patients while managing front office operations efficiently.
Health CareHealth DiagnosticsOncologyWellness
Responsibilities
Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office
Provide effective training for new office staff, ensuring they complete competency checklists
Schedule appointments and assist in coordinating any additional testing as directed by the physician
Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates
Compile all necessary patient paperwork for daily appointments
Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system
Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy
Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise
Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management
Reconcile payment batches at the end of each day and submit them to the Site Manager
Schedule follow-up procedures and coordinate local ASC cases
Assist patients with the completion of the Phreesia registration system
Qualification
Required
Minimum requirement of a High School Diploma or GED
At least two (2) years of front office experience in a medical setting
Proficient in Medical Terminology, ICD-9, and CPT-4 Codes
Exceptional customer service skills
Strong written and verbal communication abilities
Proficient in computer software and database skills
Exceptional attention to detail
Ability to multitask and excel in a fast-paced environment
Strong proactive problem-solving skills
Typing speed of a minimum of 40 words per minute
Very comfortable asking probing questions to patients
Must demonstrate a caring, compassionate, and patient attitude
Maintain HIPAA compliance
Ability to type 40 Words Per Minute
Preferred
Prior leadership experience is preferred
Benefits
Tuition reimbursement
Health, dental, and vision insurance
Corporate discounts
Company
United Urology Group
United Urology Group is a healthcare center that offers urologic surgery, diagnostic testing, and prostate cancer care program.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2024-08-20Acquired
2016-08-01Private Equity
Leadership Team
Ian Wong
Chief Executive Officer
Sanford Siegel
Chief Executive Officer & Board Member
Recent News
2025-09-23
2025-07-31
2024-10-16
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