Foley Hoag LLP · 1 week ago
End-User Support Specialist
Denver Office
Full-time
Onsite
Entry, Mid Level
$69K/yr - $78K/yr
2+ years expFoley Hoag is an award-winning international law firm focused on innovative industries and high-stakes litigation. They are seeking a versatile End-User Support Specialist to provide onsite support and Service Desk support, delivering in-person technical assistance and troubleshooting various hardware and software issues.
FinanceIntellectual PropertyLegalVenture Capital
Responsibilities
Provide first-level technical support via phone (Cisco Finesse), email, and remote tools for hardware, software, and network issues
Troubleshoot and resolve issues related to Microsoft Office, document management systems (iManage), VPN(Netskope), Citrix, and other firm applications
Perform basic account management in Active Directory (new hires, terminations, access rights, admin changes)
Manage onboarding/offboarding tasks and maintain ticket hygiene in ServiceNow
Support mobile devices (smartphones/tablets) and assist with MDM-related issues (Intune)
Participate in helpdesk queue coverage during scheduled hours and maintain SLAs
Provision and image laptops/desktops using Intune; configure loaner devices
Troubleshoot hardware issues (memory, hard drives, peripherals) and perform component swaps
Resolve local network connectivity issues and printer problems
Assist with AV setup and troubleshooting in conference rooms when required
Maintenance and troubleshooting of conference room hardware and software devices
Working directly with AV Manager and AV team to support end user needs
Manage vendors when needed on site
Maintain and track IT assets and inventory for the Denver office
Provide in-person training for core applications and IT policies in coordination with the training manager
Move/maintain/lift server equipment out of/into racks for replacement and upgrades
Coordinate technology needs for attorneys traveling internationally
Document all support activities in the ticketing system
Ensure compliance with firm security policies and procedures
Occasionally assist with after-hours updates or urgent support needs
Qualification
Required
2+ years of IT support experience (helpdesk and/or deskside); law firm or professional services experience preferred
Strong customer service orientation and problem-solving skills
Proficiency in Windows 10/11, Microsoft Office 365, and common legal applications (iManage, ChangePro, Metadact, Innova)
Familiarity with Active Directory, Citrix XenDesktop, VPN, TCP/IP networking basics
Experience with imaging tools and endpoint management (Intune preferred)
Ability to lift up to 15 lbs and perform occasional hardware moves
Excellent communication skills and ability to work independently
Appreciation for Foley Hoag's values of excellence, service ethics, collegiality, and inclusivity
Benefits
Competitive compensation and benefits package
Career development
Affinity groups
Mentorship programs
Culture and community-building events
Company
Foley Hoag LLP
Foley Hoag LLP is an acknowledged regional, national and international dispute-resolution powerhouse, and our lawyers are equally adept at
501-1000 employees
H1B Sponsorship
Foley Hoag LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (10)
2023 (5)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Anton Levchik, CPA
Chief Financial Officer
Diane Scheffler
Chief Operating Officer
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