CoraCreaCrafts · 23 hours ago
Business Manager
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yrCoraCreaCrafts is a small, woman-owned business based in Nashville, TN, specializing in vintage-inspired craft products. They are seeking a detail-oriented Business Manager to oversee warehouse and store operations, manage a small team, and ensure customer satisfaction while collaborating on business strategies.
Retail
Responsibilities
Manage a small team of 2 to 4 employees who work in our warehouse packing and shipping orders, and work in our storefront and during special events
Assist with recruiting new team members and train new staff in all aspects of the business including sales, customer service, and operations
Manage scheduling for all staff, coordinate the delegation of tasks, and provide daily supervision to ensure timely and efficient service
In partnership with the founder, supervise employee performance and provide regular feedback, training, and support
Serve as the main point of contact for all staff members and be a trusted resource for all questions and knowledge about company products, operations, and customers
Ensure the highest standards of customer service are followed at all times in all aspects of business operations
Collaborate on pricing and sales strategy. Regularly monitor inventory and sales data, and review product, packing, and warehouse costs and processes to ensure inventory turnover and create efficiencies
Manage inventory, including managing wholesale orders, monitoring stock levels, resolving product availability issues, and ensuring accurate reporting. Oversee reception of new inventory and coordinate deliveries with shipping partners
Collaborate with the team to organize and coordinate special events both on-site at the storefront and at external venues including local markets, fantasy balls, and collaborations with other businesses
Manage online customer service and provide support across all business platforms, including through email, Etsy, Faire, TikTok Shop, Discord, and Instagram. Swiftly respond to inquiries, resolve problems, and ensure a positive experience for all customers
Assist with managing our online store through Shopify, including uploading and linking products, adding accurate descriptions and engaging visuals, monitoring inventory, and managing subscription boxes and digital renewals
Oversee operations of our Nashville storefront, including making sales, handling and managing cash, monitoring stock levels, creating merchandising and product displays, and rotating products to optimize store appearance and sales. Assist with the full cycle of special events held at the store, including set-up and clean-up
Additional administrative duties including managing the back office space, monitoring and responding to online reviews and customer feedback, handling order-related tasks including returns, exchanges, and merges, and coordinating with the warehouse to ensure order accuracy and quality control
Provide as-needed assistance to warehouse staff with packing and shipping orders, especially during times of high order volume. Oversee subscription box packaging to ensure quality control and timely shipping
Maintain a safe, organized, and positive work environment
Other duties as assigned
Qualification
Required
Must have experience managing a retail environment and managing people
Ability to easily learn and understand inventory management and sales software including Shopify, Linnworks, Etsy, Klavyio, Clickup, Google Drive and Suite, and Microsoft Office
Tech-savviness and ability to quickly navigate multiple platforms and softwares and resolve technical issues in our office, store, and warehouse
Must have strong attention to detail and excellent time management skills, including the ability to juggle multiple competing tasks and responsibilities
Analytical mindset and experience with sales analysis and reporting, and creating efficiencies
Creative problem-solver who is excited to be part of a dynamic business environment, and is not afraid to propose new ideas to improve business operations
Excellent communication skills and ability to positively represent the CoraCreaCrafts brand to generate sales, maintain positive customer relationships, and supervise CoraCreaCrafts employees
Ability to regularly stand, sit, and lift heavy objects (up to around 70 lbs)
Preferred
Experience managing e-commerce operations is strongly preferred
Previous experience with Shopify, Linnworks, Etsy, and Klavyio strongly preferred
Benefits
Generous paid time off
A stipend to help subsidize health insurance
Employee discount on all CoraCreaCrafts products
And more!
Company
CoraCreaCrafts
CoraCreaCrafts was founded early 2020 by a passionate crafter to create a unique platform with vintage style stationery.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase