Ally · 2 days ago
Office Claims Adjuster - ADI Claims
Schaumburg, IL
Full-time
Onsite
Entry Level
$48K/yr - $75K/yr
1+ years expAlly Financial is a customer-centric digital financial services company focused on providing innovative financial solutions. They are seeking an Office Claims Adjuster to handle the investigation, valuation, negotiation, and settlement of property and casualty claims while ensuring a positive customer experience.
AutomotiveFinanceFinancial Services
Responsibilities
Handles intake of first notice of loss reports
Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible
Negotiates settlement of claims with insureds while following established, authorized settlement authority
Handles questions on coverage
Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached
Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance
Work closely with the field appraisers to ensure accurate and timely damage evaluations
Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties
Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles
Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met
Maintain an up-to-date dairy
Maintain necessary licensing and continuing education
Qualification
Required
HS diploma or equivalent required
The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan
Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner
Demonstrate an understanding of insurance law as it relates to claims
High degree of analytical, negotiation and organizational skills
Typically requires advanced knowledge of Microsoft Office Programs
Leveraging technical expertise and relationships to contribute to strategy and drive business results
Preferred
Associate / Bachelor's degree in business related discipline preferred
1+ years in customer service or financial services industry is preferred
Multi-state adjuster licenses preferred but not required
1+ year of prior property and casualty experience preferred
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company
Ally
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-12-13Post Ipo Debt· $1B
2022-11-07Post Ipo Debt· $750M
2014-04-10IPO
Leadership Team
Russ Hutchinson
Chief Financial Officer
David Holland
Senior Vice President
Recent News
legacy.thefly.com
2026-01-22
2026-01-13
Company data provided by crunchbase