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Babson College · 3 hours ago

IT Technician I

Wellesley MA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Babson College is seeking an IT Technician I to provide technical support to students, faculty, and staff. The role involves assisting with hardware repairs, software diagnostics, and ensuring effective communication with users regarding their support requests.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Properly direct incoming phone and email support requests to their proper IT areas; seek assistance and escalate incidents to higher level support staff when needed

Perform all hardware repairs and basic software diagnostics on Babson-issued Lenovo laptop models

Remotely access Babson-issued laptops and desktops to assist with basic customer issues (e.g. email client setup, printer configuration, network drive mapping)

Document all actions and repair steps taken in our support ticket tracking system, and communicate pertinent information to customers at time of pickup

Read and respond in a timely manner to email and Webex messages sent by student supervisors and full-time IT staff

Qualification

Troubleshooting skillsComputer hardware repairCustomer service experienceTeam-orientedAttention to detail

Required

Strong troubleshooting skills required, with preference given to applicants who have experience building, upgrading, repairing, or troubleshooting computer hardware and software issues

Previous customer service experience

Ability to work in a fast-paced and team-oriented environment that demands attention to detail

Company

Babson College

Glassdoor4.5

The global leader in entrepreneurship education. The No. 1 undergraduate school and MBA for entrepreneurship 29 and 32 times in a row. (U.S.

Founded in 1919

Babson Park, MA, US

501-1000 employees

http://www.babson.edu

H1B Sponsorship

Babson College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2022 (1)

2021 (6)

2020 (3)

Funding

Current Stage

Late Stage

Leadership Team

David Abdow

President and CEO, Babson Global Inc.

Donna Levin

CEO, Arthur M. Blank School for Entrepreneurial Leadership

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