Advenir Azora Living · 4 hours ago
Information Technology Support Specialist
Florida, United States
Full-time
Hybrid
New Grad, Entry LevelAdvenir Azora Living is seeking an Information Technology Support Specialist to provide Level 2 technical support and functional software training across their portfolio. The role involves troubleshooting various systems, supporting accounting processes, and delivering training to ensure efficient and user-friendly technology use across teams.
Real Estate
Responsibilities
Keep all services and features in Entrata running smoothly
Prioritize and resolve support cases while meeting SLAs (90%+ monthly)
Maintain property functionality settings, forms, and global system changes
Document and follow up on all cases with accuracy and consistency
Set up equipment, operating systems, and software for property use
Troubleshoot VOIP phone systems, printers, networks, routers, Wi-Fi, and IP addresses
Support AR (AME), AP, and pre-close processes
Assist accounting and property teams with resolving FMO errors
Manage data migrations and post-migration tasks for new acquisitions
Perform file audits as requested
Create user IDs and training cases for new hires
Deliver 1-on-1 training (virtual or on-site)
Conduct role-specific on-site training and site visits
Serve as a Subject Matter Expert (SME) for new policies and procedures
Understand and support Leasing Professionals and Community Managers in their daily workflows
Own and complete assigned action items on the IT Project Plan
Provide weekly project updates to the CTO and stakeholders
Communicate changes clearly before implementation
Share ideas, improve processes, and contribute as a strong team player
Qualification
Required
Provide Level 2 technical support and functional software training across the Advenir Azora portfolio
Work closely with site teams, accounting, home office, and leadership to ensure systems are reliable, efficient, and user-friendly
Keep all services and features in Entrata running smoothly
Prioritize and resolve support cases while meeting SLAs (90%+ monthly)
Maintain property functionality settings, forms, and global system changes
Document and follow up on all cases with accuracy and consistency
Set up equipment, operating systems, and software for property use
Troubleshoot VOIP phone systems, printers, networks, routers, Wi-Fi, and IP addresses
Support AR (AME), AP, and pre-close processes
Assist accounting and property teams with resolving FMO errors
Manage data migrations and post-migration tasks for new acquisitions
Perform file audits as requested
Create user IDs and training cases for new hires
Deliver 1-on-1 training (virtual or on-site)
Conduct role-specific on-site training and site visits
Serve as a Subject Matter Expert (SME) for new policies and procedures
Understand and support Leasing Professionals and Community Managers in their daily workflows
Own and complete assigned action items on the IT Project Plan
Provide weekly project updates to the CTO and stakeholders
Communicate changes clearly before implementation
Share ideas, improve processes, and contribute as a strong team player
Organized, responsive, and great at prioritizing
Comfortable making critical decisions related to leasing systems and renewals
Confident communicator who enjoys helping others learn
Detail-oriented, dependable, and solution-focused
Passionate about delivering excellent customer service
Company
Advenir Azora Living
Advenir Azora is a Miami-based, owner-operated property management and real estate company specializing in the management and development of multifamily and single-family home communities.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Vecchitto, CPA
Chief Executive Officer
Steven Mead
Chief Financial Officer
Recent News
2023-06-13
2022-10-25
PRNewswire
2022-07-28
Company data provided by crunchbase