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Long Home · 1 day ago

Project Manager - Home Improvement

Taunton, MA

Contract

Onsite

Mid Level

$65K/yr - $70K/yr

Long Home is a trusted name in the home improvement industry, specializing in premium roofing and bathroom remodels. The Project Manager is responsible for ensuring that projects are completed on time and to the client's satisfaction by monitoring the installation process, directing subcontractors, and interfacing with customers.

ConstructionHome ImprovementProject ManagementReal Estate

Growth Opportunities

Responsibilities

Comply with company uniform policy and company vehicle safety policy

Ensure that installers comply with company/OSHA safety policies, branding policy, uniform policy, red carpet program and dust policy

Ensure that installers are uploading pictures of every job showing adherence to safety and branding policies

Supervises and manages the installation process from start to finish for all assigned jobs to ensure timely installation and customer satisfaction

Performs site visits and inspections to determine if installed products meet company standards and address installation or service-related concerns

Monitors jobs daily to prioritize work, follow up on tasks, and resolve urgent matters

Maintains exceptionally high standards of customer contact by following the customer contact process for proactive communication and quality customer service

Ensures collection of final payment & completion certificate upon completion of work by informing the customer and providing the contract to account for payment processing

Updates Salesforce with job status and information for each customer daily

Approve installer labor invoices and additional purchase orders on assigned jobs

Responsible for maintaining Guild Quality PM satisfaction score of 93 %

Understands, promotes, and enforces OSHA compliance to ensure safety requirements are followed for each job

Maintains general knowledge of construction in Long Home trades

Abides by and enforces appearance and uniform requirements

Resolves product, service, installation, and warranty issues by determining the problem and involving the appropriate team member or subcontractor for resolution

Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable

Maintain an environment that embodies the company’s Mission, Vision, and Values

Remain in compliance and up to date on all company-wide live and digital training

Perform other related duties as assigned

Qualification

Project management softwareConstruction knowledgeProject coordinationProject planningProject schedulingProject documentationCustomer serviceTime managementCommunication skillsAttention to detail

Required

Strong attention to detail

Ability to manage multiple projects and tasks at one time in a fast-paced environment

Ability to deal with the public and clients in a friendly, positive manner to achieve customer satisfaction

Ability to read and understand project specifications

Demonstrated organization and time management skills, which includes the ability to multi-task; with clients, vendors, and installers

Ability to effectively communicate both verbal and written in a professional and personable manner

Knowledge of construction, permit, and code requirements – from government websites and entities

Ability to learn and use new software at advanced rate