Onni Group of Companies · 13 hours ago
Resident Services Coordinator
Chicago
Full-time
Onsite
New Grad, Entry Level
$22.84/hr - $25/hrOnni Group of Companies is dedicated to building communities for people to live, work, and play. The Resident Services Coordinator ensures the overall quality of residents' experiences and supports the property management team with various administrative tasks and resident interactions.
Real Estate
Responsibilities
Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties
Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews
Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner
Schedule move-in and moves out inspections with residents
Assist with managing all move-in and move-out calendars while keeping management software up to date
Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction
Schedule freight elevator for move-ins and move-outs
Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc
Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary
Perform all duties of a Leasing Coordinator as needed to the benefit of the property
Support the leasing team with the assistance of file checklist tasks in anticipation of new leases
Shop competitive properties
Assist with company/vendor sponsored resident events
Assist with community wide e-blasts, residential notices, and elevator displays
Maintain exceptional standards of leasing office, tour path, and model apartments
Review unit turn requirements with supervisor prior to move-ins
Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents
Prepare and distribute move-in gifts for all new residents moving in
Provide exceptional service to customers, vendors, and colleagues
Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required
Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate
Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS
Works closely with the LEVEL team with all reservations, including last minute reservations
Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws
Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc
Perform other duties as required
Qualification
Required
High School Diploma or equivalent required
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
Excellent interpersonal, oral, and written communication skills
Excellent writing, proofreading, and editing skills
Benefits
Competitive pay and a Comprehensive Benefit Package
Health Saving Account, Flexible Saving Account, Employee Assistance Program
Annual Education Allowance
Generous Referral Program
Fun and collaborative company culture with lots of team-building events
Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
Company
Onni Group of Companies
Onni Group of Companies is a private real estate developer specializing in design, property developments and project management.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Takashima
Sr. Human Resources Business Partner
Recent News
Nassau Guardian
2025-07-22
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