Louisiana State University · 4 days ago
Financial Aid Counselor
Baton Rouge, LA
Full-time
Onsite
Mid LevelLouisiana State University is seeking a Financial Aid Counselor to play a key role in advancing the university's student enrollment objectives. The role involves counseling students on federal and state financial aid programs, maintaining communication, and assisting with application processes.
AgricultureEdTechEducationHigher EducationUniversities
No H1B
Responsibilities
Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs. This interaction may include phone, in-person, or written contacts
The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students’ concerns and needs by providing excellent customer service
Performs detailed and personalized outreach to prospective and continuing students such as: phone calling, emailing, and other communications as needed
Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process
Evaluates and processes requests for “special circumstances” and “petitions for independent status” presented by students in determining eligibility for the federal programs
Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information. Must inform students, contact appropriate agencies, and return proceeds
Serves as a rotating member of the satisfactory academic progress appeals committee
Reviews daily correspondence and award letters in their respective alphabetical breakdown to ensure accuracy and perform quality assurance
Aid in the retention of students through direct student outreach, providing students with a thorough understanding of resources and polices
Including, but not limited to assigned committees and outreach projects
Represent LSU and the Office of Enrollment Management at professional functions and recruiting events. Represent LSU and EMSS at orientation events
Qualification
Required
Bachelor's Degree
Meets eligibility to obtain National Student Loan Database System access and must not be in default on a student loan
Knowledge of best practices in financial aid
Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills
Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals
Preferred
Experience working in financial aid or equivalent student service setting higher education
Benefits
Health, life, dental, and vision insurance
Flexible spending accounts
Retirement options
Various leave options
Paid holidays
Wellness benefits
Tuition exemption for qualified positions
Training and development opportunities
Employee discounts
Company
Louisiana State University
Louisiana State University is the flagship university for Louisiana, supporting land, sea and space grant research.
Founded in 1853
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.38MKey Investors
Louisiana Economic DevelopmentFederal Aviation AdministrationUS Department of Commerce, Economic Development Administation
2024-08-13Grant· $0.2M
2024-03-05Grant· $0.48M
2023-11-09Grant· $0.6M
Leadership Team
James Olson
President and CEO, LSU Stephenson Technologies Center (STC)
Blance Bankston
EMS COORDINATOR
Recent News
New Orleans CityBusiness
2026-01-23
2025-12-12
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