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PMMC · 18 hours ago

Application Support Engineer

Charlotte, NC

Full-time

Hybrid

Entry, Mid Level

PMMC is dedicated to improving the financial performance of healthcare organizations through innovative revenue cycle management tools. The Application Support Engineer acts as a bridge between Operations and Software Development, providing technical support for business applications and ensuring system stability.

Health CareInformation TechnologySoftware

Hiring Manager

Jessica Dreher, PHR

Responsibilities

Application Support: Provide day-to-day support for enterprise applications, resolving user issues efficiently

Troubleshooting: Diagnose and troubleshoot application-related problems, conduct root cause analysis, and implement both short- and long-term solutions

Monitoring: Use tools like Redgate Monitor and Dynatrace to monitor application performance, system health, and proactively address potential issues

Collaboration: Work closely with client support, software development, infrastructure teams, and product owners to resolve issues and ensure smooth support delivery

Documentation: Maintain up-to-date troubleshooting documentation for applications, processes, and procedures

Continuous Improvement: Identify opportunities to improve processes, enhance system reliability, and optimize support workflows

Other duties as assigned by manager

Qualification

SQL.NETPowerShellApplication serversMonitoring toolsAzure DevOpsTroubleshootingCommunication skillsTeamwork

Required

Strong knowledge of databases (SQL)

Experience with .NET (C#, VB, APIs) and debugging

Familiarity with scripting languages (PowerShell) for automation and ETL management

Basic knowledge of application servers and experience with monitoring tools (Redgate, Dynatrace, Azure)

Familiarity with Azure DevOps

Excellent troubleshooting and problem-solving abilities

Strong written and verbal communication skills, both technical and non-technical

Ability to work independently and as part of a team

Benefits

Comprehensive healthcare plans

Continuous learning opportunities

Competitive compensation packages

Flexible PTO

Perks designed to enhance your overall work-life balance

Company

PMMC

Healthcare revenue cycle software and services

Founded in 1986

Charlotte, North Carolina, USA

51-200 employees

http://www.pmmconline.com

Funding

Current Stage

Growth Stage

Recent News

GlobeNewswire News Room

PMMC Renews HFMA Peer Review Designation

2023-10-04

Company data provided by crunchbase