DARRAN Furniture · 1 day ago
Contract Furniture Customer Service Representative - After Sales
High Point, NC
Full-time, Contract
Onsite
Mid Level
3+ years expDARRAN Furniture is a leading manufacturer of high-quality office furniture, dedicated to creating innovative and functional workspaces. The Customer Service Representative – After Sale is vital to the company’s success by providing excellent service to external customers regarding warranty processes on a daily basis.
FurnitureManufacturing
Responsibilities
Partner with nationwide dealerships, document all claims within our database, and provide our customers with technical responses, negotiate efficient and cost-wise solutions for dealers and end users as well as offering credits, billing adjustments, product dispositions and parts packages
Work collaboratively with other departments including manufacturing, quality, product development, engineering, etc to determine the root cause of issues and determine effective solutions through critical thinking skills
Manage the the order processing of the item including purchase order creation, proofing, manufacturing expediting and shipment
Coordinate with Shipping department on all Freight claims and free shipments when carriers are involved in the claim
Notify Purchasing of any vendor issues and follow through to ensure DARRAN receives credits/reimbursements internally
Monitor all Quality/Warranty costs on a monthly basis and provide reporting
Hold a Weekly meeting with Quality, Manufacturing and Sales to review any Warranty claims to ensure all issues are addressed immediately and there is a corrective action followed through
Train Sales and Customer Service personnel on product quality, function and services
Build an education of the products, parts and functions through collaboration with other departments so that you may be able to understand the products and determine the best resolution to claims
Qualification
Required
High School Diploma Required, College degree preferred
3+ years of customer service experience
Proficient in Microsoft Office Applications
Excellent written and verbal communication skills required
Strong qualities of adaptability, dependability and professionalism required
Ability to multitask
Preferred
Experience in Furniture Manufacturing / Office Furniture preferred
Experience with CAP/20/20 preferred
Benefits
401K with 50% match up to 3% of salary
Medical | Dental | Vision
PTO | 6 Paid Holidays | Half Day on Fridays
Company
DARRAN Furniture
DARRAN Furniture is a furniture manufacturer company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase