We. Communications · 2 hours ago
IT Support Engineer
New York, NY
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $82K/yr
2+ years expWe. Communications is a company that bridges the gap between technology and humanity. The IT Support Engineer will be responsible for provisioning and supporting IT services, ensuring exceptional customer service, and mentoring colleagues while managing technical support operations.
Cause MarketingDigital MarketingMarketingPublic RelationsSocial Media
Responsibilities
Provide and maintain IT services for the agency and local offices, such as workstation, peripheral, network, server, phone, and security support. Act as first and second-tier support for employees while communicating with the IT team about agency and client problems
Manage troubleshooting and resolution of infrastructure outages, security incidents, and emergency situations in accordance with established Incident Response Plans (IRP). Maintain communication with relevant leadership teams during such incidents
Record all incidents and tasks into ITSM software. Record new assets and track movements and re-assignments of existing assets using ITSM software
Coach, mentor, and train GSS team members in technical and customer service skills, as well as evaluate their performance and provide feedback
Manage projects, including but not limited to, office moves, hardware and process roll outs, client events, and vendor negotiations
Implement and promote IT strategy, acting as a technology resource for agency and client issues. Track and report agency and local challenges to IT team. Aid in the enforcement of established processes and procedures, discussing ideas for process change with team
Provide VIP support as required for local offices of responsibility as well as visiting VIPs
Qualification
Required
2 – 5 years supporting technology in a fast-paced environment with direct customer service experience, including VIP support
Proficiency with Microsoft Office suite, Windows, MacOS and client hardware knowledge
Competent knowledge (ability to identify backend kit) of IT backend infrastructure (networking and server)
Proven ability to support enterprise OS and application issues effectively
Proven ability to support an IT Service Desk using an ITSM system
Strong presentation and communication skills along with the ability to read, write and speak English
Ability to lift up to 25 lbs
Preferred
Preferred certifications include: Apple Certified Support Professional, Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals, NET+, Security+
Proficiency with Google Workspace a plus
Prior experience in a global technology environment a plus
Benefits
Comprehensive benefits program including medical, dental, and vision coverage
Pretax accounts including HSA (company match), Medical & Dependent Care FSA
Generous time off including PTO, Holidays, Annual Wellness Break, Summer Fridays and Personal Days
Short & Long-Term Disability, paid by company
Parental Leave, up to 12 weeks for birthing and non-birthing parent
Caregiver Leave, up to 2 weeks to help eligible family member with serious health condition
Community Engagement, up to 24 hours
Bi-annual Wellness Credits, up to $300 per year
Support with home office equipment
Monthly Technology Credit (to offset internet / phone costs)
401(k) Traditional and Roth options with company match
Learning and Development Programs for our employees
Company
We. Communications
We. Communications is a marketing communications firm that specializes in helping brands navigate complexity and drive meaningful change.
1001-5000 employees
H1B Sponsorship
We. Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melissa Waggener Zorkin
Global CEO and Founder
Amy Ziari
Senior Vice President
Recent News
2025-09-30
2025-09-14
2024-04-24
Company data provided by crunchbase