Fleet Response · 3 days ago
Help Desk Support Engineer
Hudson, OH , Hudson, OH, US
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
1+ years expFleet Response is a fast-growing, customer-focused company that specializes in providing customized services to corporations that self-insure physical damage to their fleets. The Help Desk Support Engineer is responsible for ensuring reliable computer, telephony, and collaboration services, serving as a first point of contact for technical issues and contributing to continuous improvement efforts.
Management Consulting
Responsibilities
Serve as the primary point of contact for end-user technical support requests via phone, email, and ticketing system
Receive, document, prioritize, track, and resolve help desk tickets through final resolution
Build rapport with users, gather detailed problem information, and communicate clearly throughout the support process
Diagnose and troubleshoot hardware, software, network, telephony, and application issues using appropriate tools and resources
Escalate issues to appropriate IT team members when necessary, ensuring proper follow-up
Perform hands-on desktop support, including installing and upgrading software, deploying hardware, configuring applications, and reformatting devices
Deploy, manage, and support company-issued devices and IT services
Manage onboarding and offboarding of company, client, and partner accounts in a secure and documented manner
Maintain and manage user access rights and application permissions, with proper escalation when required
Perform preventative maintenance on workstations, printers, and peripheral devices
Test solutions to ensure issues are fully resolved and conduct post-resolution follow-ups with users
Develop and maintain help documentation, FAQs, and user guides
Maintain and audit the organization’s technology asset inventory
Ensure all activities comply with documented security practices and company policies
Identify opportunities for automation, process improvement, and service enhancements within the help desk function
Qualification
Required
High School diploma required
Minimum of one (1) year of experience with computer configuration and maintenance
Minimum of one (1) year of experience supporting Microsoft Office 365
Minimum of one (1) year of experience with Windows Server and Active Directory
Strong troubleshooting and problem-solving skills across desktop, application, and basic network issues
Ability to multitask, prioritize workload, and work effectively in a fast-paced environment
Demonstrated history of providing high-quality, customer-focused technical support
Strong written and verbal communication skills
Ability to work independently with minimal direction while functioning effectively as part of a team
Comfortable working in a predominantly Windows-based environment
Preferred
Experience supporting and deploying devices using a Mobile Device Management (MDM) platform
Experience supporting cloud-based identity and access management using Azure Active Directory (Entra)
Experience supporting antivirus and endpoint security platforms
Experience supporting 3CX or other PBX/telephony systems
Experience with PowerShell, Python, or other automation/scripting languages
Demonstrated ability to troubleshoot and resolve complex network and system issues
Experience using AI tools such as Copilot, ChatGPT, or Grok to assist with problem analysis and resolution
Company
Fleet Response
Fleet Response is a management consulting company situated in Cleveland, Ohio.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Mawaka
Chief Executive Officer
Recent News
EIN Presswire
2025-07-04
2025-04-15
Company data provided by crunchbase