Camarena Health · 1 day ago
Help Desk Technician I
Madera, CA, US
Full-time
Onsite
Entry Level
$25/hr - $29/hr
1+ years expCamarena Health is a healthcare organization seeking a Help Desk Technician I to provide end-user support for IT hardware and software applications. The role involves troubleshooting, maintaining IT systems, and ensuring adherence to security policies while assisting users with their IT needs.
Health CareHospitality
Responsibilities
Identify and analyze HW/SW issues and make proper determination of the problem
Apply basic troubleshooting techniques to check for problems
Perform preventative maintenance and upgrade on HW and SW
Train and assist users on best practices of IT hardware and applications usage
Enforce adherence to IT security and HIPAA security policies
Maintain current knowledge of hardware, operation systems, applications and networking
Maintain current knowledge of IT concepts, practices and procedures
Document problem and change tickets. Update and close tickets timely
Communicate regular status updates to end users and stake holders
Develop a working knowledge of all applications within the Camarena Health organization and provides technical assistance
As a team member of Camarena Health, this position will respect and protect information regarding patients and other team members and abide by the rules of the Camarena Health Confidentiality Statement Protocol
This position is responsible for various other work-related duties as assigned by supervisor. These work-related duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing
Maintains professional and technical knowledge by attending educational workshops, and establishing professional and personal networks
Contributes to the team effort by accomplishing related results as needed
Ensures help desk tickets are assigned to other IT personnel as needed
Qualification
Required
1-3 years of experience in the IT field or in a related area
A+ or other similar certifications
Familiarity with IT networking technology and terminology
Experience in a healthcare (service delivery) environment desired
Familiarity with medical terminology desired
Help Desk team member
Demonstrates knowledge of commonly-used concepts, practices, and procedures within Information Technology field
Tier 1 support for all helpdesk work orders and phone calls
Possesses good working knowledge of Microsoft Windows, Office, Email, Internet, and TCP/IP
Possesses good working knowledge of workstations, laptops, servers, PDAs, printers, scanners, telephone devices, and other IT hardware
Requires excellent customer service skills
Requires good written and oral communication skills
Ensures the safety, integrity, and security of the network and all the data, including Protected Health Information, found on that network
Use of professionalism and best efforts in your position
Strong knowledge of data processing methods and procedures; computer software systems
Equipment and software characteristics of various computer systems and a general understanding of system features and their integration capabilities
Ability to maintain and troubleshoot networking and telecommunications equipment, connections, and software
Proven skills in effective written skills; solid grasp of English grammar and writing techniques
Proven skills in effective oral skills; communicates effectively, listening attentively without interrupting; questions to clarify; conveys technical information in understandable terms
Proven skills in interpersonal relationship building
Proven skills in telephone and personal courtesy
Proven skills in customer-service
Demonstrated ability to find and implement appropriate solutions to individual and system problems that mesh with current on-site resources
Demonstrated ability to relate to all levels of the user community
Demonstrated ability to be a team player that motivates and educates other team members
Demonstrated ability to be self-sufficient
Demonstrated ability to translate technical language to lay audiences
Demonstrated ability to link and apply complex technologies to business strategies
Must be able to move up to 40 pounds and push up to 100 pounds (on wheels)
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff
Must be able to read memos, a computer screen, personnel forms and clinical and administrative documents
Must have high manual dexterity
Must be able to reach above the shoulder level to work, bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
Company
Camarena Health
Camarena Health is the largest provider of primary health care services and are focused on providing the best quality of health care .
201-500 employees
H1B Sponsorship
Camarena Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (4)
2022 (8)
2021 (8)
2020 (7)
Funding
Current Stage
Growth StageLeadership Team
Paulo Soares
Chief Executive Officer
Christine Howland
Chief Operations Officer
Recent News
2025-12-24
The Business Journal
2022-08-20
Company data provided by crunchbase