GreenThumb Ltd · 1 week ago
Manager, Merchandising Operations
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expGreen Thumb is a company focused on optimizing merchandising operations across digital and in-store channels. The Manager, Merchandising Operations will lead a team responsible for product data management, discount execution, and operational workflows, ensuring high-performance standards and compliance.
AgricultureConsumerFarmingHealth Care
Responsibilities
Manage, coach, and develop a merchandising operations team responsible for product, pricing, and promotional execution, setting clear expectations and reinforcing accountability
Use data and performance metrics to actively manage team output, identify gaps, prioritize work, and improve execution across merchandising operations workflows
Establish, monitor, and enforce adherence to merchandising operations processes, ensuring consistency, compliance, and reducing reactive work across teams and channels
Develop, maintain, and evolve KPIs, dashboards, and reporting that measure team performance, process effectiveness, and business impact, translating insights into action
Partner closely with the Senior Manager of Merchandising Operations to support strategic initiatives, provide operational insight, and lead projects ranging from low-complexity optimizations to high-impact cross-functional initiatives
Identify operational risks related to product data, promotions, system limitations, or regulatory requirements, and proactively develop mitigation plans
Lead unplanned and time-sensitive initiatives related to product, pricing, and discount data, including those driven by regulatory changes or urgent business needs
Support the implementation, testing, and adoption of new tools and technology, ensuring operational readiness and team enablement
Champion a test-and-learn approach to site merchandising and operational workflows, using experimentation and results to inform continuous improvement
Ensure operational documentation, training materials, and workflows are maintained, current, and accessible to support team consistency and onboarding
Act as a steward of operational excellence—balancing speed, accuracy, and compliance while maintaining a strong customer-first mindset across all merchandising touchpoints
Qualification
Required
A high integrity leader who understands that working in the Cannabis industry comes with greater scrutiny and therefore requires a higher level of compliance with the national, state, and local rules, regulations, policies, and procedures of Green Thumb
Bachelor's degree, 5+ years experience, with preferably 3+ years in e-commerce and/or digital operations
Experience coaching a team and managing the performance of team members
Strong knowledge of US retail & ecommerce industry & cutting-edge market trends
Experience developing A/B testing methodologies in Ecommerce scenarios
Should have strong creative bent of mind, with ability to generate ideas to drive category awareness and visibility
Record of working effectively and cross-functionally with internal and external stakeholders
Demonstrated ability to make decisions that prioritize the customer experience
Experience working within a highly matrixed organization and partnering with various groups – brand marketing, retail marketing, retail operations, finance, national accounts etc
Demonstrated ability to influence non-direct reports and move towards a common vision and/or goal
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver's license
Must be a minimum of 21 years of age
Company
GreenThumb Ltd
A national brand, owned locally. GreenThumb is a national franchise business with over 220 branches all over the U.K.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-18Acquired
Recent News
globallegalchronicle.com
2025-06-30
Company data provided by crunchbase