SharkNinja · 21 hours ago
Senior Director, Global Operations - Amazon
United States
Full-time
Remote
Director/Executive
$229K/yr - $280K/yrSharkNinja is a global product design and technology company known for its innovative lifestyle solutions. The Senior Director, Global Operations - Amazon will oversee and optimize end-to-end operations for retailer accounts globally, leading a team to ensure excellent service and operational efficiency.
BeautyConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Develop and implement the global operations strategy for the Amazon account, aligned with the company’s overall business goals
Develop and utilize an Amazon Operations Metrics Scorecard to measure ongoing performance
Lead and mentor a high-performing global operations team, fostering a culture of continuous improvement and innovation
Collaborate with senior leadership to identify and capitalize on growth opportunities within the Amazon marketplace
Lead Operations agenda as part of the Amazon HII (high impact initiative)
Lead monthly Amazon Operations SCR, including Operations Metrics Scorecard, Inventory status, direct import status, path to $0 shortages, and updates on all key initiatives that drive service at reduced cost
Be the face of SharkNinja Operations to Amazon leadership
Develop and implement strategies to improve on time and in full shipping, which will improve chargebacks
Ensure SharkNinja retains Prime Badge for drop ship products through process and inventory optimization
Collaborate with the customer service team to resolve escalated issues and implement preventive measures
Oversee the entire supply chain and order to cash processes. This includes including inventory management, direct import, distribution, drop ship, and chargebacks to ensure timely and cost-effective delivery of products
Implement best practices in supply chain management to enhance efficiency and reduce operational costs
Work with suppliers and partners to ensure high standards of quality, compliance, and sustainability
Influence global logistics operations, including transportation, warehousing, and fulfillment centers, to ensure optimal performance and scalability
Drive initiatives to improve order accuracy, delivery speed, and customer satisfaction
Utilize data analytics to monitor and optimize logistics performance and reduce shortages, addressing any bottlenecks or inefficiencies
Partner with FP&A and Sales to develop and manage SharkNinja’s Amazon P&L, ensuring cost control and profitability
Analyze financial performance, identifying opportunities for cost savings and revenue growth
Prepare regular reports and presentations for the executive team, providing insights and recommendations
Ensure compliance with all relevant regulations, policies, and standards, including those related to quality, and environmental sustainability
Identify and mitigate operational risks, developing contingency plans to address potential disruptions
Stay informed about industry trends and changes in the regulatory landscape, adjusting strategies as needed
Qualification
Required
Demonstrated functional knowledge and experience in successfully running all aspects of operations: Order Management, Logistics, Distribution, Customer Service, Demand Planning, Supply Planning, Business Process and S&OP
Strong financial acumen and experience managing budgets and financial performance
Successful track record building infrastructure and implementing processes for a rapidly growing company
Experience and understanding of global supply chain dynamics and considerations
Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization
Strong analytical skills to develop, measure and improve key performance indicators, resulting in improved service at lower cost and lower working capital
An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment
A team oriented and collaborative approach
Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for customers
Experience building new teams and leading remote team members
Proven experience leading and influencing cross functional partners to deliver business results
Unpretentious confidence
Ability to communicate for impact, both in writing and verbally
A strong work ethic and an unrelenting resolve to follow through and meet commitments
A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a 'doer.'
Benefits
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Health savings accounts (HSA) with company contribution
401(k) retirement plan with matching
Employee stock purchase program
Life insurance
AD&D
Short-term disability insurance
Long-term disability insurance
Generous paid time off
Company holidays
Parental leave
Identity theft protection
Pet insurance
Pre-paid legal insurance
Back-up child and eldercare days
Product discounts
Referral bonus program
Competitive health insurance
Retirement plans
Wellness programs
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
Founded in 1995
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase