The Hartford · 5 days ago
Customer Care Representative
United States
Full-time
Remote
New Grad, Entry Level
$43K/yr - $64K/yrThe Hartford is an insurance company dedicated to making a difference and providing opportunities for growth. As a Customer Care Representative on the Employee Benefits team, you will provide excellent customer service by answering questions about disability and leave management claims, helping customers rebuild their lives after unexpected events.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Initiate claims according to claims best practices, as assigned and provide exceptional customer service
Promote digital self service capabilities
Utilize multiple computer applications to accurately document claim information
Have a dedicated workspace free from distractions during work and training hours.
Required to commit to the training and work schedule
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
Qualification
Required
A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
Ability to work in a fast-paced complex environment while navigating multiple programs
Problem solving and critical thinking skills with strong attention to detail
Excellent communication skills with ability to empathize with customers and colleagues
Adaptability
High School Diploma or equivalent experience required
INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required
Preferred
Spanish bilingual a plus
Benefits
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401K
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
Founded in 1810
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
Company data provided by crunchbase