Rave Financial · 19 hours ago
Member Experience Associate I
Mid County, Nederland, TX, US
Full-time
Onsite
New Grad, Entry Level
0+ years expRave Financial is a credit union focused on providing excellent member services, and they are seeking a Member Experience Associate I to assist members with their financial transactions. The role involves processing payments, issuing negotiable instruments, and providing information about credit union products and services while supporting the company's sales and service culture.
CreditFinancial ServicesNon Profit
Responsibilities
To assist members with their financial transactions, including cash exchanges, processing payments and issuing and accepting negotiable instruments
To provide routine information concerning all credit union products and services
Supports sales and service culture throughout the company, training objectives and any other initiatives as directed
Qualification
Required
One month to twelve months of similar or related experience
A high school education or GED
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Strong interpersonal skills are a prerequisite necessary to the position
Ability to operate general office equipment and other credit union provided equipment
Must be able to operate related computer software as provided by the credit union
Ability to grasp the effects of member requests as they relate to individual accounts
Willingness to learn and progress within job role
Ability to work as a member of a team and embrace the credit union philosophy and the credit union mission, vision, and core values
Knowledge of common scam and fraud prevention practices
Possess fundamental knowledge of the financial industry, including an understanding of the check clearing process along with negotiable instruments and collections
Knowledge and understanding of the basic processes of other credit union departments and branches
Company
Rave Financial
Rave Financial is a not-for-profit financial service that offers credit union services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Haskett
Chief Financial Officer
Keisha Smith
Chief Experience Officer (CXO)
Company data provided by crunchbase