TRACTIAN · 1 week ago
Customer Enablement Specialist
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expTractian is an innovator in industrial technology, and they are seeking a Customer Enablement Specialist to enhance customer onboarding and support. The role involves planning and executing customer enablement sessions, coordinating logistics, and ensuring a high-quality experience for clients.
Artificial Intelligence (AI)B2BHardwareInternet of ThingsMachine LearningManufacturingSaaSSoftware
Responsibilities
Plan and execute both onsite and virtual customer enablement sessions, including installations and follow-up training
Coordinate all pre-trip logistics such as scheduling, hotel bookings, flights, rental cars, room reservations, and catering
Prepare safety briefings, tool checklists, installation materials, and customer-facing handouts
Prepare and administer Tractian Academy materials and customer onboarding programs, ensuring content is organized and feedback is gathered
Act as a centralized planner for the Customer Success team, aligning internal teams around shared enablement goals
Collaborate with Marketing to share success stories, best practices, and educational content
Ensure a consistent, high-quality customer experience from pre-install to post-install phases
Respond to customer questions, gather feedback, and communicate technical and operational best practices
Demonstrate successful customer use cases and drive adoption through education and training
Support the internal Customer Success team by optimizing processes and coordinating enablement efforts across multiple stakeholders
Qualification
Required
3+ years of experience in customer success, enablement, field services, or project coordination roles
Proven project management skills with the ability to handle logistics, timelines, and multiple stakeholders
Experience working in or with industrial, maintenance, or manufacturing environments
Excellent communication skills with the ability to explain complex topics clearly and confidently
Strong organizational skills and attention to detail, especially in planning and logistics
Comfortable working in a customer-facing role, both onsite and virtually
Ability to work cross-functionally with internal teams such as Customer Success, Marketing, and Product
Familiarity with tools like Google Workspace, project management platforms (e.g., Asana, Trello), and customer success platforms
Self-starter who thrives in fast-paced, high-growth environments
Willingness to travel up to 25% for onsite enablement sessions
Preferred
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach
Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week
Gympass Membership - Access a wide range of gyms and training programs
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world
Benefits
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities
Birthday Time Off
Gympass Membership
Sports Incentive
Long-Term Benefit
Company
TRACTIAN
Fine tuning heavy machinery via AI
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$183.7MKey Investors
Sapphire VenturesGeneral CatalystN47
2024-12-05Series C· $120M
2023-08-07Series B· $45M
2022-05-17Series A· $15M
Leadership Team
Igor Marinelli
Founder, CEO
Recent News
Liquid 2 Ventures
2025-11-27
2025-11-22
Company data provided by crunchbase