Kong · 2 weeks ago
Senior Technical Customer Success Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $200K/yrKong Inc. is a leading developer of cloud API technologies, on a mission to enable companies to become 'API-first'. The Senior Technical Customer Success Manager will work within the Customer Experience team to ensure customers leverage APIs and microservices effectively, driving their business initiatives and maximizing the value of their Kong investment.
Artificial Intelligence (AI)Cloud ComputingCloud Data ServicesDeveloper APIsEnterprise SoftwareOpen Source
Responsibilities
Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
Working with Sales and Product teams to ensure our customers are getting the most out of the solution
Helping innovate our tooling and processes to make you and your team more efficient
Working on innovative and cutting edge customer projects
Learning our products and technologies, taking that knowledge and applying it to real world usage
Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Qualification
Required
Have a builder's mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
Have passion and determination about our technology and our customers
Be a self starter with strong organizational skills to drive effective customer outcomes
Have a good understanding of complex technology environments
Have great self awareness and strong communication skills
Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a foundational understanding of APIM
Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS
Preferred
Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
Company
Kong
Kong is a cloud-native platform that powers API-led connectivity for developer productivity, automating security, and microservices.
Founded in 2017
501-1000 employees
H1B Sponsorship
Kong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (4)
2022 (12)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$344.1MKey Investors
Tiger Global ManagementIndex VenturesAndreessen Horowitz
2024-11-19Series E· $175M
2021-02-08Series D· $100M
2019-03-28Series C· $43M
Leadership Team
Augusto Marietti
CEO & President, Co-Founder
Marco Palladino
Co-Founder and CTO
Recent News
New Enterprise Associates
2026-01-05
Company data provided by crunchbase