Toshiba Global Commerce Solutions · 15 hours ago
Technical Program Manager II
Durham, NC
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expToshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are seeking a Technical Program Manager II to own the end-to-end delivery of complex, client-facing software programs, ensuring timely and quality releases while driving alignment across customer needs and technical delivery.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Lead and own execution for multi-track client programs—scope, schedule, budget, and quality
Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance
Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action
Align engineering, QA, product, and client delivery to a single, transparent plan
Drive proactive communication—no surprises for clients or executives
Partner with delivery and program leaders to enforce accountability and predictability across all programs
Guard quality through readiness reviews, test validation, and SDLC discipline
Lead root cause and postmortem reviews to harden future releases
Leverage data to drive measurable gains in speed, stability, and reliability
Act as the single point of delivery accountability for assigned clients
Communicate progress, risks, and recovery actions with clarity and confidence
Build trusted partnerships through consistency, ownership, and transparent delivery
Use metrics, retrospectives, and trend data to evolve delivery playbooks
Coach TPMs and project teams in risk anticipation, escalation, and resolution
Foster a culture of urgency, ownership, and data-informed decisions
Qualification
Required
BS in Computer Science, Computer Engineering, or related field or Equivalent
12+ years of program/project management, with 8+ years leading client-facing software delivery
Proven background in retail tech, POS, SaaS, or large enterprise software
Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role)
Experience applying and improving DORA metrics and DevOps practices
Demonstrated success stabilizing at-risk (red/yellow) projects
Proficiency in Jira, Confluence, MS Project, or equivalent tools
Exceptional leadership, communication, and problem-solving skills
PMP Certification or equivalent
Agile / SAFe Certification or equivalents
Preferred
ITIL / ITSM / ITAM a plus
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
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