Tsugami America · 1 day ago
Sales Operations Specialist
Windsor, CT
Full-time
Onsite
New Grad, Entry LevelTsugami America is part of Morris Group, Inc., a large machine tool distribution network in North America. The Sales Operations & Support Specialist plays a crucial role in supporting the Outside Sales team by ensuring smooth sales processes, maintaining customer data in Salesforce, and collaborating with various departments to meet customer needs.
Industrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Provide comprehensive support to the Outside Sales team to help meet and exceed company sales goals
Serve as a key internal point of contact to ensure excellent customer experience for all stakeholders
Partner closely with the Marketing team on sales-related initiatives, campaigns, and materials
Act as the primary owner of the CPQ (Configure, Price & Quote) system, including maintaining accurate customer and deal information in Salesforce
Collaborate with Contracts and Project Management teams to ensure customer machine details, statements of work (SOWs), and shipment schedules are accurate and completed on time
Support customers with technical inquiries by identifying, coordinating with, and following up with the appropriate internal resources
Create machine tool layouts, including sizes, specifications, and weights, to support sales and project planning efforts
Work with key stakeholders to ensure Statements of Work (SOWs) are properly created, communicated, and adhered to
Coordinate scheduling and logistics related to hosting customers, including visits, demonstrations, and meetings
Prepare deal sheets, pricing documentation, and product line pricing support as needed
Demonstrate strong, proactive, and effective communication with both internal teams and external customers
Maintain a high level of accuracy and attention to detail across all responsibilities
Occasional travel may be required
Perform related duties as required
Qualification
Required
Experience with Salesforce or similar CRM systems required
Proficiency in Microsoft Office tools, including Outlook and PowerPoint
Ability to quickly learn and become fully versed in key operating systems and internal tools
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
High attention to detail with a commitment to accuracy in all aspects of work
Proficient math and analytical skills to support pricing and deal development
Demonstrated technical aptitude and willingness to learn complex systems and product details
Preferred
College degree preferred
Prior experience in a sales support, sales operations, or technical support role is strongly preferred
Experience with CPQ systems strongly preferred
SolidWorks experience is a plus
Benefits
Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
Paid Time Off, starting with 23 paid days off in your first year.
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program
Company
Tsugami America
Tsugami America distributes Swiss-type CNC machines, lathes, and machining centers, focusing on precision and reliability.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase